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Original topic:

S10 update to android 10

(Topic created on: 29-05-2020 03:39 AM)
Jamie119
Apprentice
Options
Galaxy S10 Series

My phone will not update to android 10 

I checked the csc and showing btu

I from the uk so would think my phone would update 

Thx 

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5 REPLIES 5
Jamie119
Apprentice
Options
Galaxy S10 Series

Screenshot_20200529-022554_Settings.jpg

 

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BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S10 Series

BTU is a CsC of a phone that's been supplied directly from Samsung @Jamie119 

 

Did you buy the phone directly from Samsung in your own country  ?

 

Or have you imported it into your country from another country  ?

 

If the latter then updstes can be much slower or in some cases non existent.

 

Perhaps try Samsung Smartswitch  !

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Jamie119
Apprentice
Options
Galaxy S10 Series

I got my phone from uk Samsung 

But will not update to android 10

Even tried  smart switch 

BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S10 Series

Well that's a conundrum  !

 

Was you ever on the Samsung Beta Programme  ?

 

You may need to wait until the Samsung Experience Store or Samsung Service Centres re open after lockdown has been eased.

 

Until then please keep checking your phones software update section.

 

🌈 Stay Safe  🌈.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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AndrewL
Moderator
Moderator
Options
Galaxy S10 Series
@Jamie119: Can you try connecting to a stable Wi-Fi network, then going to Settings > Software Update > Auto Download over Wi-Fi, and toggle this option on? I also recommend reaching out to your network to see if they're able to shed any light on the roll out of the Android 10 update in your area.
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