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Original topic:

S10 ultrasonic fingerprint scanner visible in sunlight.

(Topic created on: 12-03-2019 11:55 AM)
Bromage92
Apprentice
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Galaxy S10 Series

Hey,

 

Has anyone else noticed that the fingerprint scanner is clearly visibile when outside in sunlight. I mean at first I just glimpsed it with a blue background but if you go onto white ( what I'm typing on now) there's just a rectangle in the lower third of the screen. Check it out and see if it's on other models too. Hoping it's just a one off case and replacement won't be like this .

 

Model is prism green S10 128GB

 

Peace out.

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72 REPLIES 72
Libb
Superuser III
Superuser III
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Galaxy S10 Series

Is a chance to take a picture of that?


SAMSUNG Galaxy Note 10+ Black | Galaxy Note20 Ultra 5G
Galaxy Buds | Galaxy Buds+ | Galaxy Buds Live
당신이 할 수없는 일을

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Bromage92
Apprentice
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Galaxy S10 Series

Posted below, faint because of sub par iphone camera but you get the point. Not cool.

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Bromage92
Apprentice
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Galaxy S10 Series

20190311_180434.jpg

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rosariob
First Poster
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Galaxy S10 Series

Also mine! What we have to do?

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userp9ehTWcpNz
Journeyman
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Galaxy S10 Series

Hi! I have the same problem... Here is the Samsung US-forum where we discuss the same problem. 

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Jinjur
Navigator
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Galaxy S10 Series

Me too 😞

 

UK S10 user here. Does't have to even be blazing sunlight. Moderate light makes it visible and it is an absolute showstopper on a phone that is all about the display

 

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Bromage92
Apprentice
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Galaxy S10 Series

Gonna take mine back today and see what they say.

 

If this is the price to pay for in display scanners then count me out. 

 

I can't unsee it, especially as my job is field sales so I'm always outside using Gmail to answer emails. Not good!

Jinjur
Navigator
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Galaxy S10 Series

Seems that Samsung is saying that this is not a defect and we should just turn the sreen brightness down on the US forum

 

That is not going to fly with me

 

It is a defect

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