s10 SCV41 not receiving android update

[ismailThedev]

hello everyone I recently bought a galaxy s10 model number SCV41 and it doesn't get updates i live in morocco and apparently the phone is from japan on the boot animation it displays AU it is some sort of a provider in japan i guess 

the question is can i make my s10 get updates currently it is running android 11 and one UI 3.1 when i click on software update it tells me that the phone is up to date but i hasn't received any android update or secure patches since April 1, 2021 

I have also tried to connect to smart switch but it says the same thing that the phone is up to date 

please help

[jimS10]

I just received Android 12 yesterday on my Samsung S10 I'm not sure about other countries where you you are You may receive it soon another suggestion have you tried a VPN and use a UK one maybe my updates then thinking you're in the UK It's worth a try If not then it may come soon It was only yesterday I was on the same as you one ui 3.1 Android 11

[Pugs1957]

There have been no updates for this device since April 2021.

[Yosha Siregar]

is there any clue when the scv41 get A12 update? i tried using samsung smart switch and still didn't get the update

[ismailThedev]

i know but can i get update now this is a real problem please help

[Pugs1957]

No, sorry since there aren't any available

[Jaycee2022]

Currently updating to one ui4(android12). Check your update settings.

[Kudryavka]

Try to connect to a wifi, my SCV41 now is on One UI 4.0 Android 12 

  

[Lee8V88]

Is it possible that it's because the handset is not being used in it's intended region?

That, or it's been unlocked from it's specific network...?