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Original topic:

S10 Range Connection Problems Update- LTE/Wifi

(Topic created on: 09-10-2019 03:41 PM)
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JAMES4578
Samsung Members Star ★★
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Realise this may not be particularly reassuring   but having been in touch with Moderators, this is the latest information on the LTE/Wifi problems some are experiencing.

 

Unfortunately the Developers have so far been unable to  replicate the S10 LTE and Wi-Fi issues reported. The developers have requested CP logs ( this is due to the fact that  they give more in-depth information  as to  just what’s going on with the signal).  However those  CP logs are too large to be sent by the Members app,  Moderator @AntS  has recently been informed  that the logs cannot be collected by the Service Teams in the UK due to GDPR concerns.   Therefore no sign of a ressolution at the moment.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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