S10 plus camera doesnt work

[Kanefur]

Hi

Today my camera stopped working. I'm on a s10 plus. Mayor update this last night 

When opening the camera app it says error the camera doesn't work 

When opening on Facebook the front facing camera works but not the rear one.

When entering the menu via *#0*# and tries to check the camera it says the same kind of stuff 

Never never dropped the phone its brand new

Worked yesterday 

Tried everything soft reset hard reset canceling app remove cache and data updating g everything 

What happend?

Can you guys help me. Is this related to an update?

Take care 

Kim 

[AsadM]

@Samuel_1017: It does sound like an inspection will be required on your phone, which you can arrange at any one of our approved Support Centres. You can find the closest here: https://www.samsung.com/uk/support/service-centre/

[Samuel_1017]

okay can you tell me if its the hardware thats the porblem

[AndrewL]

@Samuel_1017: If you experienced the same errors during the *#0*# test then this would suggest that it's a hardware problem, however the engineer is best placed to provide an accurate diagnosis.

[Samuel_1017]

so it can be fixed

[ChrisM]

We have every confidence in our engineers, @Samuel_1017!

[JAMES4578]

I've just had a  similar issue today with the S10 ,message came up  that security policy was restricting use of camera and camera was not functioning at all- no previous issues.    However all seems fine with security settings and had the latest updates.  When I ran the checks on the Members app it identified an issue with the sensor.   However the camera seems to be working  ok after a factory reset ,checks came up fine.     Will keep an eye on it mind you.

[0101011]

Hi

I have the exact same issue. Each time I try tonopen the camrea it says warning camera failed! I have done a factory reset and all the other steps you and others suggested.

I tried *#0*# and the issue occurred again when with the mega cam at the 3rd step

[DanaMarie2]

Thank you! This worked for me!

[Members_zU3B2dF]

Whats the *#0*# test. Im getting front camera problems,  camera was good, even better on Snapchat now terrible,  I got rid of another expensive Samsung before when camera done similar, I'm seriously considering getting i phones in future, I've cleared cache etc, lost all pictures trying to resolve this, and had shot time retrieve my study materials,  took two full days , I was in tears, this issue alway happens, but not had phone that long, since summer, very pricey phone as well s10 large

[Members_zU3B2dF]

Whats the *#0*# test? How do you do it?