14-01-2020 06:31 PM in
Today my camera stopped working. I'm on a s10 plus. Mayor update this last night
When opening the camera app it says error the camera doesn't work
When opening on Facebook the front facing camera works but not the rear one.
When entering the menu via *#0*# and tries to check the camera it says the same kind of stuff
Never never dropped the phone its brand new
Tried everything soft reset hard reset canceling app remove cache and data updating g everything
Can you guys help me. Is this related to an update?
15-01-2020 07:28 PM in
Hey @Kanefur! Make sure that the phone's software is up to date by heading to: Settings > Software Update > Download Updates Manually. Now, could you run a Hardware Test on the device? Go to: Samsung Members app > Press Get help > Press Interactive checks > Camera. Once completed, please share the results.
21-01-2020 08:12 AM in
i got my phone early tis month the camera was just working fine but after i updated the phone and tried to use te camera it didnt work at all it kept on saying "Warning camera failed" after i followed eacg and every step of clearing the cache, trying it on safe mode, wiping the partion and lastly reseting the phone and still the camera still says "Warning camera failed" what could be the problem any suggestions........
21-01-2020 10:31 AM in
21-01-2020 01:33 PM in
i have tried it the rear hdr camera its black but when i tap the camera icon below the flashlight is turning on but doing nothing the same with the front ap hdr camera its saying "unable to open camera services"
21-01-2020 01:49 PM in