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Original topic:

S10 - google apps not updating and installing

(Topic created on: 09-10-2019 11:32 PM)
blenky
Helping Hand
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Galaxy S10 Series

For the last week or so I have been having issues where apps are not updating or installing via Google Play Store.  The update\install downloads to anything from 35-100% and just stall.  I had 42 apps requiring update.

 

Apps are fine updated\installed via Samsung Store.

 

I have done all the troubleshooting suggested by both Samsung and Google.   Nothing worked.

 

In the end I did a factory reset.  After doing a restore of a backup all apps reinstalled and all updated correctly.  However some apps were missing and I'm still having issues when I try to install.  Again it will get to anything from 35-100% downloaded and then just stop.  Occasionally an app will eventually install a few hours later.

 

Anyone else seen this recently?

 

 

40 REPLIES 40
SFGarrett
First Poster
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Galaxy S10 Series

I have the exact same problem.  Been happening for a few days.  I've done everything except a factory reset.  Very frustrating.

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blenky
Helping Hand
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Galaxy S10 Series

@SFGarrett wrote:

I have the exact same problem.  Been happening for a few days.  I've done everything except a factory reset.  Very frustrating.


Just wait it out. It will still start working again at some point! 

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Jose1407
Apprentice
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Galaxy S10 Series

Very annoying.

After some investigation, I tried without some features after a factory reset:

- Don't use SD Card

- Disabled battery & memory optimiztion.

- Uninstall Galaxy Wearable app, and don't pair my Galaxy Frontier S3 watch.

- Install only the basic apps I needed.

 

The most of the time, the phone works as expected, but some days it doesnt' update apps.

 

Is this the way a 1009€ phone should work?  I don't think so.

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Androiduser303
First Poster
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Galaxy S10 Series

Very annoying! Noticed this happening after a system update about a month ago.

 

Samsung! Fix this! A flagship smartphone should not have issues downloading, installing or updating ANY app. I've stood by your product since the first Galaxy. Don't let me down now! 

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Min_drag
First Poster
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Galaxy S10 Series

I am having the same problem on my S10+. I have done multiple factory resets. I have taken the phone into the Samsung Authorized Service Center and they reloaded the firmware/OS. The issue came back within a few days. Yesterday the Samsung  Authorized Service Center replaced the motherboard and the issue returned within a few hours. I have tried everything. It is so frustrating.

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Hannibalcat
Journeyman
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Galaxy S10 Series

I have had the same problem for weeks. The only thing that worked was to clear the cache partition, but that only lasted a few days and now the same problem is returning after the android 10 update.

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Ireibe
Hotshot
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Galaxy S10 Series

@Hannibalcat wrote:

I have had the same problem for weeks. The only thing that worked was to clear the cache partition, but that only lasted a few days and now the same problem is returning after the android 10 update.


Yes, often after an update the cache partition needs to be wiped again : Why isn't the partition cache wiped automatically after an android update ?

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Pejay89
First Poster
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Galaxy S10 Series

I'm having the same issue. Did a factory reset, helped for a few days...

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Hannibalcat
Journeyman
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Galaxy S10 Series

I've found that the less intrusive cache partition wipe works, again for a few days, then you have to do it again.

Voodooman
Pioneer
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Galaxy S10 Series
I've been having the same issue for afew days now, after the Android 10 update. I did a factory reset, I do every time a major update comes in. I have installed a few apps that either won't update or even they just won't appear in the apps drawer and, of course, they won't work. Android 10 for the S10 has still some issues I guess.
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