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Original topic:

S10 Fingerprint set up not working

(Topic created on: 15/12/20 08:57)
Amira1111
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Galaxy S10 Series

Trying to set up the fingerprint scanner and it's not working. Sometimes I get the below error

Sometimes I can get to the next stage where you place your thumb/finger on the sensor but it doesn't acknowledge my inputs or scan my fingerprint. Any ideas? I have cleared the cache and tried restarting already. 

Screenshot_20201214-225932_Settings.jpg

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2 REPLIES 2
cmacleod
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Galaxy S10 Series
it can be if the cover or screen protector is too thick I had this ,thinner screen protector worked
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Amira1111
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Galaxy S10 Series

I did wonder that but have not put a screen protector on it yet highlander. I did read Samsung put a cheap plastic cover on their phones but mine doesn't seem to have one on. If it did have a cheap plastic factory protector would you expect the message on the screenshot I provided saying fingerprint is not working? I am starting to think it might be my dry skin, I have moisturised so will have to check again. Could just be a fault unique to my particular phone, not sure as yet. 

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