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Original topic:

S10 Caller cant hear me microphone issue solved(ish!)

(Topic created on: 27-07-2019 01:01 PM)
Nats83
Journeyman
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Galaxy S10 Series

I have had huge issues with people not being able to hear me. I have sent back the phone for repair and they have sent it back to me (without my charger!) with the same issue but say nothing is wrong and it is my network provider. Which it isn't cos my new sim works fine in every other phone. I have recently figured out that when I speak into the bottom microphone my voice  comes across muffled and really quiet, but if I speak into the microphone at the top of the phone the caller can hear you!  I am going to sort this out with samsung but hope this helps anyone going through the same thing as me cos it's been driving me crazy!!!

26 REPLIES 26
BandOfBrothers
Samsung Maker ★★
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Galaxy S10 Series

I'm not surprised your unimpressed with this @Nats83 

 

I would be too.

 

Was it Samsung or your network that supplied the phone ?


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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Nats83
Journeyman
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Galaxy S10 Series
I went to Samsung who replaced the motherboard but the issue is not solved. Most of the time people cannot hear me. Samsung have said it is a network issue but that does not explain why I can be heard by everyone when I switch to speakerphone. Please can someone help!
Nats83
Journeyman
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Galaxy S10 Series
I bought the phone outright from very.com who directed me to samsung for support.
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Jon97
First Poster
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Galaxy S10 Series

I'm having the same issue an I cannot figure the problem out I have mine in a contract through verizon. I haven't been able to figure out the issues yet my self other then I figured out what going on before I read this post. But this isbwhats going on with my galaxy s10

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Jon97
First Poster
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Galaxy S10 Series
With just thinking about this again didnt we start having the issues after the new update for the figure print scanner update, then verizon had the whole cell tower issue if none you had that issue we would make calls but couldn't answer them if you did it would hang up an the other end would still ring since this incident my mic has been offset
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Nats83
Journeyman
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Galaxy S10 Series

So I sent my phone in twice and the problem didnt go... I called them back and they have escalated the problem and I sent the phone back again. They replaced the motherboard or something and it has finally been resolved.  I would recommend asking them to escalate the case. Hopefully this will fix yours too. 

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lilithtudor
First Poster
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Galaxy S10 Series

The only thing that worked for me was to enable wi-fi calling...

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Nats83
Journeyman
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Galaxy S10 Series
The third time I sent it back, Because Samsung had already looked at the problem, it was escalated to a higher level. It was at this point that the problem was resolved. I would recommend that you escalate this to a higher team.
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DJH0612
Apprentice
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Galaxy S10 Series

I'm having the same darn issue. I know it isn't carrier related because if I go off speaker they hear me just fine. I'll be giving Verizon a call and then Samsung.