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Original topic:

S10 Android 11 Camera unusable

(Topic created on: 23-01-2021 10:08 AM)
Krammmer
Journeyman
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Galaxy S10 Series

Hi Samsung,

 

There are a lot of posts on camera being unusable after Android 11 on Galaxy S10s.

Most of us are still hanging on to these phones because of their good camera systems.

 

Limiting this feature with an update and not allowing a downgrade or a quick fix is really not a solution honoring a large company like yours.

Waiting a full month for "hopefully" a fix for this Major issue is really not acceptable! And possibly a legal case.

20 REPLIES 20
TessM
Moderator
Moderator
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Galaxy S10 Series

Hey @Krammmer ,

 

this is clearly not the experience that we would like our users to have. Can you please explain to me what the issue with the camera is so I can try to help or refer you to the right department?

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Krammmer
Journeyman
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Galaxy S10 Series

20210123_121556.jpg

Krammmer
Journeyman
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Galaxy S10 Series

https://eu.community.samsung.com/t5/galaxy-s10e-s10-s10-s10-5g/s10e-severe-camera-issue-after-androi...

 

Almost ALL pictures taken are having this strange HDR motion effect making them unusable.

 

This happens with and without HDR option enabled

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Krammmer
Journeyman
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Galaxy S10 Series

Almost means if subject is not moving. If its moving, it has the bad HDR effect... even in bright daylight...

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mkoj
Journeyman
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Galaxy S10 Series

There is already big thread about that problem.
https://eu.community.samsung.com/t5/galaxy-s10e-s10-s10-s10-5g/s10e-severe-camera-issue-after-androi...

@TessM is Samsung aware of this issue?

 
strawberry cake
Hotshot
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Galaxy S10 Series

@mkoj @Krammmer 

 

hello

 

to fix this, reset the camera app

 

tap and hold the camera app → tap app info → tap storage → tap clear data

 

then restart the phone

 

voilah!!! 😄


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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mkoj
Journeyman
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Galaxy S10 Series

As i have already replied to you in the other topic, this "fix" does not work.

Regards

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Krammmer
Journeyman
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Galaxy S10 Series

No change, issue persists

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Despuesvengo
Apprentice
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Galaxy S10 Series

I'm starting to get bored of this.

Camera sucks. Samsung mistake in Android 11. You stop Android 11 update and don't say a word to us?

Why don't you give the possibility to go back to Android 10 in a second or SOMETHING? Why do we have to wait till you want to get a decent camera again? 

You treat us like *****s. Last Samsung for me.

And then you may wonder why more and more people go to Apple. Pathetic.