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Original topic:

Reboot issues

(Topic created on: 30/04/20 00:01)
Joshh5
First Poster
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Galaxy S10 Series

Hi

I am having problems with my phone 

Had it about 8 months and already had to have motherboard replaced

 

When I restart the phone it doesn't restart properly and goes to battery percentage. Then says phone is starting when gets eventually to home screen

 

Soft reset doesn't work. Just switches off 

 

Factory reset just shows Samsung logo and not much happens

 

Everything was fine a few days ago.  This happened to anyone else or is it my phone?

 

Thanks

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2 REPLIES 2
BandOfBrothers
Superuser I
Superuser I
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Galaxy S10 Series

I'm not using your model of phone @Joshh5  but I'm not experiencing those issues - touch wood !

 

This could be due to the repair work carried out on it.

 

Does the phone work at all ?

 

Try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.

 

It that does not help I'd normally suggest to go to a Samsung Experience Store or Samsung Service Centre but they are temporarily closed due to the COVID-19 pandemic.

 

Your other option is to see if you can send the phone to Samsung or wait until the service centres re open.

 

🌈 Stay Safe  🌈 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Joshh5
First Poster
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Galaxy S10 Series

Hi yes the phone still works fine unless I have to soft reset it or restart it

 

I've booked it in for a repair 

 

Thanks for your help

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