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Original topic:

moisture detected galaxy s10

(Topic created on: 20/08/20 22:24)
Vins20
First Poster
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Galaxy S10 Series

hi guys. just looking for advice. i have my galaxy s10 for about almost a year and suddenly this moisture detected starts showing. now i cannot charhe my phone via cable. android auto in the car is nor working aswell. i got the phone from vodafone on a 2 year contract.

 

the phone has never been near any water since i bought it. i try to dry, use a hair dryer still no luck ended up to doing a soft reset and a full factory reset but issue is the same.

 

on weird thing is after a few restart the moisture detection disappear but the phone is not doing a fast charge. it always stay to cable charging, tried to unplug and replug the cable again the moisture notification is back and it wont charge 😞

 

 

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5 REPLIES 5
Cornishadz
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Galaxy S10 Series
try to stick it in the airing cupboard. or where your hot water tank is. I had it the other day now its working fine
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BandOfBrothers
Superuser I
Superuser I
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Galaxy S10 Series

@Vins20 

 

Can you take your phone to a Samsung Experience Store or Samsung Service Centre  ?

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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DannyT
Moderator
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Galaxy S10 Series

For how long has the phone been showing the Moisture Detected message?

 

Water will naturally dry or evaporate from the USB charging port within approximately 1 to 2 hours. Gently shake the device and/or blow into the USB charging port to help remove water or moisture from the port.

 

Also try: Settings > Apps > Show system apps > Find USBSettings app > tap Storage > tap Clear data.

 

If you’re still having problems, you'd need get the phone inspected by one of our engineers. 

 



 


Welcome to the Community!

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Vins20
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Galaxy S10 Series

i called samsung and they want me to bring the phone to their service center. thanks for the reply

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Martian0
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Galaxy S10 Series
Had the same problem and because my phone (S10e) was still under warranty they sent it away to a repair centre and replaced the main board.
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