I have the same issue. My case stopped working after it was washed (don't ask how).
If I can't claim another case, can you at least tell me where I can BUY another one?
Can we just buy the charging case? This is stupid to buy the whole thing!
Also why can we locate the buds but not the case to stop this from happening?
I'm sure that more people will be losing cases as to the buds! So I would start selling them!