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Original topic:

Lost galaxy budsbwireless charging case

(Topic created on: 14-03-2019 07:30 PM)
Brunoaxel
First Poster
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Galaxy S10 Series

Hello,

I just lost my galaxy ear buds case. Does anyone have an idea how i can get a replacement case? 

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35 REPLIES 35
AndrewL
Moderator
Moderator
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Galaxy S10 Series
@Brunoaxel: If you are referring to the Galaxy Buds that were available as part of the S10 pre-order offer then sadly it will not be possible to claim a replacement case as Samsung don't provide a warranty for separate accessories. Apologies for any disappointment this may cause.
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mohsink95
First Poster
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Galaxy S10 Series

Hi Andrew,

 

I have the same issue. My case stopped working after it was washed (don't ask how).

If I can't claim another case, can you at least tell me where I can BUY another one?

 

Thanks

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TomF
Moderator
Moderator
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Galaxy S10 Series

Hey @

 

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Tangy66
Apprentice
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Galaxy S10 Series

Hi,

 

Can we just buy the charging case? This is stupid to buy the whole thing!

 

Also why can we locate the buds but not the case to stop this from happening?

 

I'm sure that more people will be losing cases as to the buds! So I would start selling them!

Fudgy31
Pathfinder
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Galaxy S10 Series
you got your earbuds already? and you lost the case already?
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Brunoaxel
First Poster
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Galaxy S10 Series

Hell yeah😂

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Fudgy31
Pathfinder
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Galaxy S10 Series

Then someone is telling me lies at Samsung because I was told they only got released last Thursday the 21st March 2019

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Tangy66
Apprentice
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Galaxy S10 Series

I got them from Hong Kong paid not free. They came out earlier in Hong Kong

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Brunoaxel
First Poster
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Galaxy S10 Series
I got them earlier as part of the s10 preorder deal
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