06-04-2019 12:17 AM in
I have noticed that when the screen is locked, all I get is the sound notification. No messages, pop-up appears untill I unlock the screen. I tried to turn ON/OFF Edge lightining, but it is woking only if the screen is unlocked!
In settings I have:
1) Notifications > App Icon Badges > ON
2) Edge Lightning ON > Show Edge Lightning (tried ALWAYS, working only when the screen is unlocked) >Manage Notifications - All available apps > Edge Lightning Interactions is also ON
3) Lock Screen > Notifications > ON > View Style (Tried every option) > Hide Content OFF
I also tried this settings: "If you go to Settings > Lock Screen and Security > Notifications > On > Hide Content > Off > Notification Icons Only > Off, this should add lock screen notifications to your device" it did not help.
The question is, is it a software issue or its a hardware bug and I should bring my device to a service? I am also found out that a lot of people facing this issue even since Samsung s9 and issue remains the same.
Can someone advise some troubleshooting steps which might help?
Thank you in advance!
06-04-2019 12:39 AM - last edited 06-04-2019 12:40 AM
Software issues. A lot of third party apps will not show edge lighting. Which app are you trying to get working is probably the easiest way to ask .
lock screen are you talking about AOD?
06-04-2019 12:45 AM in
Hello Colin, I have tried: What's app, telegram, gmail, Samsung mail.
Yip non of them work. Software issue WhatsApp has been a topic of conversation just wait and see if it gets resolved.