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Original topic:

How do you claim the galaxy ear buds with the pre order of s10

(Topic created on: 09-03-2019 01:05 AM)
Tommylamb
First Poster
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Galaxy S10 Series

So I bought the pre order s10 and it said I can claim some ear buds but cant find it anywhere 

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255 REPLIES 255
Darko616
First Poster
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Galaxy S10 Series

Just did mine took me ages. The thing that worked for me was to take off the auto fill feature with my name, address, number etc. Good luck 

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Jeetyg
Journeyman
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Galaxy S10 Series

I did it through Samsung browser and it worked. The difference between the two I found was that Samsung browser requested me to upload an image of my imei.

 

Try again pal. I was trying for 1 hour!

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raf_shc
Pioneer
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Galaxy S10 Series

Finally done for me too. Now the waiting game for them to be sent

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Enny
First Poster
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Galaxy S10 Series

This link leads to an empty webpage. Can't seem to find the information i need yo claim the earbuds and trade my old galaxy phone

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Vuzuro
First Poster
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Galaxy S10 Series

Oh wow, yep me too. Just tried and tried, and after one refresh it just accepted it. Keep at it folks, or try tomorrow.

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Darko616
First Poster
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Galaxy S10 Series

Did anyone get a email confirmation?? 

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Darko616
First Poster
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Galaxy S10 Series
Did you get a email confirmation?
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Intratech
Voyager
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Galaxy S10 Series

Both SMS & Email confirmation receivedScreenshot_20190309-003257_Gmail.jpg

 

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Fraser912
Apprentice
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Galaxy S10 Series

@Henshin wrote:

No email. No text.

 

Now when I try to claim it says my IMEI has already claimed the buds. Absolute joke. 


 

I have the exact same issue.  I have emailed galaxybuds@samsungpromotions.claims about this but the annoying thing is they are mostly likely out of office till monday now.

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B83
Journeyman
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Galaxy S10 Series

I was able to claim through the shop samsung app.. apparently the samsung members app is not available in the United States according to the google play store. good luck

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