13-03-2019 10:48 AM in
I seem to have a problem with the proximity sensor on my new s10+. when receiving calls the screen turns off like it should when I have the phone to my ear but when making calls it does not turn the screen off when lifted to my ear resulting in unwanted screen presses.
anyone else experencing this or have a solution please??
27-03-2019 08:18 AM in
My screen goes off on both occasions when receiving or making calls but when in the pocket the screen lights up constantly making it hot and draining battery. I've had to turn off double touch to wake and lift to wake options to stop that. This is annoying because I like this options to be on. The finger print screen still lights up even if in the pocket. So there is a problem with proximity sensor software. Hope Samsung will fix it soon.
27-03-2019 01:08 PM in
28-03-2019 11:06 AM in
hi paw72, i never made the story up in my head , i got the info from a samsung rep? i will bow to your superior knowledge
if i am wrong but your dissageement is not with me as my info is from samsung? , to further help me if you will can you tell me where you got your information so i can go and see and therefore i will be able to go and challenge samsung for
giving me wrong information and if the issues you describe will indeed be sorted with the next update then why is my phone now 100% without the said update, i need the info please as i dont like the idea that maybe some setting have been changed in order to mask the issues which may be still there in the background but hidden? just to clarify, my phone was accessed remotely by a "samsung star" op and sorted ( or not) in this manner, thanks.
03-04-2019 07:57 AM in
Could you spot the setting changes they made to your phone? I am also having similar issues, not alwasy, but sometimes.
I am also facing very slow-responsive proximity sensor. It takes about 1 seccond to turn off screen when covering the proximity sensor and takes 1 second to turn screen on when uncover the proximity sensor.
03-04-2019 10:33 AM in
hi ferdous, this is what was changed that sorted my issues , " double touch to wake and lift to wake options" hope it works for you , i was ready to dump the phone , now it works as it should, ray