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Original topic:

Do not Disturb App Exceptions

(Topic created on: 13-12-2019 10:50 AM)
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RobW2
First Poster
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Hi, I now have an S10+. On my old phone (not a samsung) I used to be able to turn on DND and select applications that were able to ignore the state of the DND. I cannot seem to work out how to do this anymore. Is this feature not enabled in the current version. I specifically need it for Nagios so it can inform me of sever status.

 

Cheers

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20 REPLIES 20
SaudA
Troubleshooter
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Hi @RobW2

Try this: Settings > Notifications > Do not disturb > Turn on > Allow exceptions > Select the app you wish to have as exception.

I hope this helps!
lhagemann
Apprentice
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I too have a need to allow notifications from specific apps to by-pass the DND settings. 

 

In the Settings -> Notifications -> DND -> Allow Exceptions screen there is no option add apps. The only option is for "reminders" from apps, but that is not the same as being notified by Pager Duty when an alert comes through. 

 

In the Exceptions screen  Calls, Messages, Repeat Callers, Event/Task alerts (calendar), and Reminders are the only options available. 

 

phone info:

Samsung Galaxy S10

One UI Version 1.1

Android Version 9

 

SaudA
Troubleshooter
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Hi @lhagemann,

That's quite strange. Are you able to send us a screenshot of what you see in that screen? Also, where did you buy this phone from?
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lhagemann
Apprentice
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I purchased the phone from Verizon. I have installed the 7 updates necessary after initial power up and still do not a way to add specific apps to the DND exception list.

Screenshot_20191207-110017_Settings.jpg

 

lhagemann
Apprentice
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It appears that each individual app has the option in their Notification settings to Ignore DND. 
App overrides are not managed via the DND settings.

SaudA
Troubleshooter
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Ah Verizon. This must be on the American version, which is likely to be different to us here in the UK. It's best if you speak to them directly: https://www.samsung.com/us/support/ or our Community page: https://us.community.samsung.com/
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WvG90
Student
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Right. Go to Settings - Apps - search your app - Notifications - there is a option for Ignore Do Not Disturb

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mfleete
Student
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Hey, I've been trying to find out how to do this on the Galaxy S20 and it's slightly different to everything suggested - hopefully it will work for your S10.

 

Settings -> Apps -> select the app you want to allow an exception to -> Notifications -> tap on *insert App name* Push Notifications (not the on/off switch) -> turn on 'Ignore Do not disturb'

mfleete
Student
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Hey, I've been trying to find out how to do this on the Galaxy S20 and it's slightly different to everything suggested - hopefully it will work for your S10.

 

Settings -> Apps -> select the app you want to allow an exception to -> Notifications -> tap on *insert App name* Push Notifications (not the on/off switch) -> turn on 'Ignore Do not disturb