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Original topic:

Caller ID Comes as the wrong name

(Topic created on: 14/03/19 14:27)
SuffyaanAli
Apprentice
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Galaxy S10 Series

When i ring someone who is not on my contacts list (or they have not added me). my number does not come up but instead a business name comes up. I have tried this on multiple devices and this happens. It is really annoying as I need to ring people as it is part of my job, but instead a weird business name pops up. please could you help me.

 

I can provide screenshots if needed. 

15 REPLIES 15
SjorsK
Superuser I
Superuser I
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Galaxy S10 Series
I kinda expect that your number was used in the past for a business. I have no idea what the source is of this information. But perhaps a moderator knows that :smiling-face:

There you can submit a request to be "forgotten"

AntS
Moderator
Moderator
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Galaxy S10 Series

Cheers, SjorsK! :smiling-face::thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 

@SuffyaanAli: Which other devices does it happen on? And on your S10, which option do you have it set as in Phone > Menu (3 dots) > Settings > More settings > Show My Caller ID?

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SuffyaanAli
Apprentice
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Galaxy S10 Series

It happens on newer devices (S7 to latest) and the setting i have selected are shown below.

https://gyazo.com/91525b6515537d61c5f6f0f1c6b648a6

https://gyazo.com/27d1a9a850c04479498d42542e363e44

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AntS
Moderator
Moderator
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Galaxy S10 Series

@SuffyaanAli :Cheers! On your S10,  in Phone > Menu (3 dots)  > Settings > Supplementary services > Show my caller ID, what’s the option set as?

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SuffyaanAli
Apprentice
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Galaxy S10 Series
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AntS
Moderator
Moderator
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Galaxy S10 Series

@SuffyaanAli : Cheers! Clicking into 'Show my caller ID', are you able to select 'Show number' (rather than 'Network Default')? If so, does this make a difference to how it shows up when you call someone?

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Shelby2
Just Browsing
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Galaxy S10 Series

I think it has not been used for business in the past. This happens to me with essentially all of the numbers that are not in my contact list. 

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Shelby2
Just Browsing
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Galaxy S10 Series

Those are the settings I have and in no way does it solve the problem for me. 

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Cameron_AU
New Member
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Galaxy S10 Series

I have done this a number of times, for individuals and whole business (hundreds of numbers).

The company used for phone number lookup/name presentation is called HiYa.  If you go to this site and log a ticket they respond quickly and it usually take 4-5 days for the changes to filter through the system.  It works well.  I am surprised nobody else knows about it.

https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...

Cheers.