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Original topic:

Browser/File Explorer crashes when uploading photo/document (S10+)

(Topic created on: 21/07/20 16:10)
BrettyB88
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Galaxy S10 Series

Hey everyone, 

 

Been having this issue for about a year now, and I figured it's time to ask. So when I'm in any browser (I mainly use Edge) and tap a prompt to upload something, four methods will pop up (Camera, Camcorder, Voice Recorder, and Files). When I select Files, the Android File Explorer will open and then crash immediately. When that happens, I have to close the browser and reopen it. It'll keep doing this over and over.

 

I should mention that I can use File Explorer independently with no issue, only has problems when it opens in the browser.

 

Any advice? Thanks everyone!

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3 REPLIES 3
dlpmikki
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Galaxy S10 Series

Having the exact same problem on the Tab S7 (without it crashing the browser).  Does anyone have any answers?

Have tried restarting, device maintenance. Not done a hard reset because of the hassle and lack of guarantee won't just have the issue again.

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BrettyB88
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Galaxy S10 Series

I ended up having to completely reset my phone. I contacted support just after this post and that's what they recommended. It was a pain, but it fixed it. Haven't had the issue since.

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dlpmikki
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Galaxy S10 Series

We found a workaround yesterday in that samsung internet offered myfiles as well as files to load pictures.  Then this morning there was a system update and files is working again! 

Thanks for replying though, good to know that it did work.

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