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Original topic:

Bluetooth connecntion with S10e to Windows 10 - Not working

(Topic created on: 26-11-2019 10:11 PM)
Rambulo
Apprentice
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Galaxy S10 Series

I am trying to connect my S10e to Windows 10 via Bluetooth. I tried everything:


Update W10 latest Drivers

Restarted everything a couple of times

Tried Safe-Mode of Samsung

Always removed my Device just to be on the safe side

 

Nothing worked. another strange thing is the following. When paring Windows / Samsung adds 2-3 Devices to my machine. On windows, they are shown as paired but on my Samsung, it is not. As soon as I click paring i get an error on my Samsung ( Could not connect). 

 

I also connected other devices like my Airpods, Bluetooth speakers etc. Everything worked.

 

Annotation 2019-11-26 230849.png

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23 REPLIES 23
Virodh-41
First Poster
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Galaxy S10 Series

HI All

I have S10+ and I used the app in Windows10 called "Your Phone" and it corrected the problem on the  issue.

My phone now connects to my notebook via Bluetooth, I can make and receive call and make calls, and file transfer work both ways.

 

Thanks

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Members_Sgmx9pi
First Poster
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Galaxy S10 Series

I am also having the very same issue. I've tried everything that's been recommended (clearing Bluetooth cache & data / resetting all networking settings etc. 

 

My windows laptop connects to my phone via bluetooth and I can even send files from my laptop and receive them fine on my phone - but it absolutely refuses to work the other way around.  

 

Also, my phone connects to all other bluetooth devices, just not to my laptop (Windows). It's soooo frustrating! This is such a basic feature and really shouldn't be causing this much trouble! 

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Berry22
First Poster
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Galaxy S10 Series

The only way I have found to transfer files from my Galaxy to my pc is to do this:

Start -> Settings -> Devices -> 

Once you're on the Devices page, confirm Bluetooth is set to "On" and then look at the menu on the right side of the page.  Under Related settings click on the link Send or receive files via Bluetooth.

A box with Transfer files using Bluetooth will appear.  There are two options, pick one and click Next.  The next page says Waiting for connection.  Find the file you want to transfer and continue to follow the prompts.  It's bothersome because you have to do this for every file you want to share, but it gets past the Connection failed message on the phone.

 

Good luck!

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Sylvester Hesp
First Poster
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Galaxy S10 Series

So the issue here is not that it won't pair, because on the PC it shows up as paired, and you can initiate file transfers from the PC. The issue is that the phone tries to connect using phone and/or audio calls, and for that you need to have handlers installed on Windows. The 'Your Phone' app is an example of such an app that is able to handle Bluetooth phone calls, once you started that app it'll be able to connect for phone calls.

If you want to stream audio to your PC, you'll need an audio app that'll receive the audio and send it to your speakers. Go to the Window store and search for "Bluetooth audio receiver". Note, Windows 10 only has this capability since the may 2020 update (version#2004).