26-11-2019 10:11 PM - last edited 26-11-2019 10:13 PM
I am trying to connect my S10e to Windows 10 via Bluetooth. I tried everything:
Update W10 latest Drivers
Restarted everything a couple of times
Tried Safe-Mode of Samsung
Always removed my Device just to be on the safe side
Nothing worked. another strange thing is the following. When paring Windows / Samsung adds 2-3 Devices to my machine. On windows, they are shown as paired but on my Samsung, it is not. As soon as I click paring i get an error on my Samsung ( Could not connect).
I also connected other devices like my Airpods, Bluetooth speakers etc. Everything worked.
03-12-2019 12:50 PM in
04-12-2019 03:44 PM - last edited 04-12-2019 03:51 PM
I am able to connect all other devices just perfectly fine (on windows and the s10e)
I even changed my BlueTooth adapter to a new one in my W10 pc just to rule a faulty adapter out.
With the new adapter I get this error (see the pictures). It is basically the same error as with the last adapter.
As you can see on the one hand my W10 thinks it is paired to my S10e but my S10e Couldn't connect.
Additionally, I have tried all the tips from this YT-video (without any success):
06-12-2019 10:28 AM in
06-12-2019 04:47 PM in
I did a checkup with the Members App. Everything works fine. For me it was called interactive check -> result was good.
Windows 10 Pro (Desktop PC) Version 18363
Bluetooth Adapter 1 ( Wifi Card with Intel-Chip)
Bluetooth Adapter 2 - the latest one from my last post is from ASUS (Bluetooth Dongle)
I removed and added the all Bluetooth devices in device-manager (hence reinstalled them)
I also tried to update the driver with driver booster (only whql certified drivers)
06-12-2019 05:18 PM in
Thanks for giving this a try @Rambulo Have you made any other changes on the phone apart from the software update, for example: download any app? If not, can you try to run the phone in Safe Mode and check if you are able to connect it to the PC whilst is running on this mode?
You can find how to do this here.
19-12-2019 06:50 AM - last edited 19-12-2019 06:54 AM
I tried safe-mode. Didn't change a thing. My next idea was to clear all caches (like dalvin-cache) but since the new OS updated just dropped for me I didn't do it since it was pointless anyway.
With the new update (let's call it One UI 2 - for the sake of other people reading this) all my problems are gone and I now can use it
TBH: The only real solutions I saw are 3 things:
1) Either reset your phone
2) Clear all caches
3) Hope for update a big update where the background process of the update does some of the steps from above for you in the process.