Backup / Restore not working on Good Lock

[DerekBigWeeLaddie]

After recent Good Lock update the Backup/Restore option now does not work! See screen capture!

[peterriley3]

Issues are common to occur when things first update, you can report this directly from the Samsung Members app. If you go to the "Explore" tab and tap the "+" button in the lower right, there is an option to report errors or to speak to a Samsung Expert directly and they can help you get this resolved.

Hope this helps,
Peter

[DerekBigWeeLaddie]

Sent off report!

[DTS111]

Just saw your post and wonder if you found a solution?  I have the exact same issue with S10+ / S21U on UI 4.1 and S22U on UI 5.0.  Despite the message that the home page has been backed up, there's nothing in the list.  I also figured the hidden folder that's supposed to be created has not be created.  Wiping cache and uninstall / reinstall doesn't work either.