Awful audio quality when on a discord/Skype call

[unknown56]

Hello, 

I've had my S10+ since some months already. I switched from an HTC 11, with which I had the exact same issue I'm going to describe.

Basically, when I start a call using discord, Skype or whatsapp, my audio quality becomes really bad. I'm using earphones with a built-in mic. It means that I can't multi-task while being on call. I can't listen to Spotify, nor watch Netflix or YouTube because the audio quality is just awful...

On discord, you can change the communication mode (VOIP) to call mode. When on call mode, the audio quality from other apps is perfect, but I cannot be heard : my mic stops working.

So I think that's a lead. I read on internet that people had found a small fix, they forced the phone to be in call mode and everything worked well. It is not a permanent fix however and it's complicated to do.... 

Can I get some help please?

I hoped that by switching phone, my issue would go away... It is really annoying. I would like to be able to watch series while being on call with someone, for example. 

Thanks. 

[Members_SRIDZuR]

This issue was always on samsungi had a samsung galaxy j3 from 2016 and everytime i was speaking on discord and skype the quality sound was f up on yt games spotify....and still when i was leaving the call the sound was still bad and i had too restart the phone every f time to get the normal quality sound.I was thinking that it was only on my phone this prob and now i did a mistake and bought again a samsung phone and noticed have the same issue with my old phone but the good is i dont need to restart this time to get normal quality sound

[Train132]

im in exactly the same situation as you

[Alter1]

I'm facing the same problem.

Looking at the op , it feels like they're not going to do anything related any soon...

[Subsequent]

Same problem on my Mac with bluetooth headset connected. So my best guess would be that Discord overrides the codec that is used or something. It really is a painful difference

[JCorda03]

We are now in 2022 and this is still an issue. Why is Samsung not doing anything about this? Does anyone here updated to Android 12 already, is this still an issue for Android 12?

[Kitchen Floor]

Has anyone found a permanent fix yet?

[Members_ysDTDbD]

Like, it has been more than 3 years now, samsung are you intending on doing anything at all ? Lol they dont care

[Akira1g]

Same here, been having the issue for a few years now. Cant talk with people on my phone while multitasking on discord