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Original topic:

Android 12 update rendering right half screen no responsive

(Topic created on: 22-01-2022 03:31 PM)
Members_Ab8VWtS
First Poster
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Galaxy S10 Series

The andorid 12 update installed yesterday evening, the screen then became possessed and would touch random areas on phone.  Did a reboot and then couldn't enter startup password as phone was unresponsive from the right side of screen.  Exactly half.  Clear cache didnt solve and a factory reset did not solve issue. 

 

Has completely screwed me over 

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3 REPLIES 3
xSteveuk
Maestro
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Galaxy S10 Series
Hi
Does the same happen
In safe mode

Power on your device in Safe mode:

1Power off your device.

2Power on your device.

3When the Samsung logo appears by itself, press and hold the Volume down key.

4The device will switch on in Safe mode. "Safe mode" will be displayed on the bottom left of the screen.

Exit Safe Mode

Press and hold the Power key.

Tap "Restart".
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ninulj
First Poster
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Galaxy S10 Series

I have similar issue on my S10, but it's the top part of the screen. For example, I cannot use the "search" bar in the apps screen. I tested the responsiveness by dialing *#0*# and going into "touch". If I press on the top two rows of rectangles or above them, the presses aren't registered, but if I press anywhere else and drag up to the top part of the screen, the rectangles turn green. I can, however, pull down the notification bar and click the icons which are in that part of the screen.

 

I tested safe mode like @xSteveuk suggested and it works.

 

edit: There was a similar issue 3 weeks ago by a S20 user, here's the post, and someone in the comments mentioned their Energy bar app crashing and that disabling it fixed the issue. I also use the app so I tried the same and the screen works as it should. If you have any such apps, I'd suggest to try disabling them.

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aokiu
First Poster
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Galaxy S10 Series

S10e: Update from Android 11 to 12 screwed up my phone! Touchscreen unresponsive, works only in SAFE MODE. But in SAFE MODE all additional apps are disabled and I need TraceTogether Covid tracking app (mandatory!) to get into the company for work! So, no choice - had to buy a new phone (ASUS Zenfone 8).

Question: any way to roll back the update or install Android 11 again??

Thx for help.

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