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Original topic:

Android 11 update (one UI 3)

(Topic created on: 04-02-2021 08:41 PM)
KleeKai
Apprentice
Options
Galaxy S10 Series
Updated today and now not receiving txt messages. 
I have tried clearing the message cache, data and turning off and on. Also removed sim card and replaced.
Any other ideas to fix the problem?
TIA 
5 REPLIES 5
Harriet89
First Poster
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Galaxy S10 Series
strange because I updated too and since, I haven't received calls on my phone... only coming through on my watch. Might not be related but strange timing!
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jonty33
First Poster
Options
Galaxy S10 Series
I am going to swerve the update I hope you get your phone's sorted out soon.
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gerry25
First Poster
Options
Galaxy S10 Series
I'm also not getting text messages after software update to my S10 yesterday. Was advised to clean SIM card but that hasn't helped. Any other suggestions? TIA
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KleeKai
Apprentice
Options
Galaxy S10 Series
Been on to support this morning they suggested a reacement sim (not sure that will help!) other suggestion was to do a factory reset but as everything else is OK I can't see that helping either. Only after those two steps will they give any more help
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KleeKai
Apprentice
Options
Galaxy S10 Series
I am now up and running!
As a last ditch sttempt before doing a factory reset I decided to run the above trouble shooting steps again. The only difference was that I put my sim into a friends phone (same network) when I put it back in mine the missed messages came through.
Hope this helps you, good luck
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