09-09-2018 04:35 PM in
Galaxy Note9helo im from isreal but the costumer servise here its horrible so im trying here
i bought mt galaxy note 9 in isreal 2 weeks and 3 days ago
and i noticed a problem with the camera when i put the camera in live focus mode the camera starts to vaibrate and make
noises and the image its not focusing and it also happens in auto mode when i pass the 2.0 number in the zoom bar.
anyone may know why this is happening?
and maybe have a solution fo me
thank you all in advansed .
15-09-2018 03:17 PM in
Galaxy Note9Hi @Lior-Hiti.
Are you still having the issue with your camera? Did you manage to get any support in Israel?
15-09-2018 03:50 PM - last edited 15-09-2018 03:53 PM ) in
Galaxy Note9Hey @chrisM.
I am still having the issue
They are offering me a fix like get it inside the labs and we will fix it but it's a new phone why after two an half weeks I need to fix my phone that's not fair
And normally the service Samsung gives here is like *****
15-09-2018 03:55 PM in
Galaxy Note9Where did you buy the phone? Have you been in touch with the retailer regarding this, @Lior-Hiti?
15-09-2018 03:59 PM in
Galaxy Note9Yes I did
I bought my phone in tel Aviv in a Samsung store and when I went there they told me you won't get a new phone only a fix
15-09-2018 06:13 PM in
Galaxy Note9In the UK we have a 30 day 'returns period', where the purchase can be returned to the store for a refund or replacement, if there are issues with it. We're not sure what the policy would be in Israel, so you would need to seek advice from our Support Team over there @Lior-Hiti.
15-09-2018 09:25 PM in
Galaxy Note9The support team in isreal is not helping me I have talked with them several times and nothing
They offered me a fix
16-09-2018 11:52 AM in
Galaxy Note908-10-2018 12:50 AM in
Galaxy Note9Ugh...I have the same problem. This just started... zoom makes it blurry.
Also lots of grain spots on the screen.... noisy. Something happened to mess up the cameras. I bet it's software related
13-10-2018 12:09 PM in
Galaxy Note9