Solved: Secure file on fingerprint unlock Note 9

snoozeebear · ‎02-09-2018

Can anyone suggest what to do to prevent Secure Folder from opening when using finger print to unlock Note 9 phone? Have had a look through settings yet I'm finding it pretty overwhelming in determining what to do. Has only started doing this today.

BandOfBrothers · ‎03-09-2018

Hello @snoozeebear

Try looking in....

Settings, Settings, Biometrics and Security, Secure Folder then Choose the lock method you wish to use for your Secure Folder.

Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

View solution in context

snoozeebear · ‎03-09-2018

Thank you so much. Using your advice I've reconfigured the fingerprint choice now so the problem is fixed . Your help is truly appreciated

View solution in context

BandOfBrothers · ‎03-09-2018

Hello @snoozeebear

Try looking in....

Settings, Settings, Biometrics and Security, Secure Folder then Choose the lock method you wish to use for your Secure Folder.

Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

snoozeebear · ‎03-09-2018

Thank you so much. Using your advice I've reconfigured the fingerprint choice now so the problem is fixed . Your help is truly appreciated

Original topic:

Secure file on fingerprint unlock Note 9

2 Solutions