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Original topic:

samsung billing error occurred

(Topic created on: 02-09-2018 07:35 AM)
sontol
Explorer
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how to fix ?

40347669_479088455901528_367346637271465984_n.png

31 REPLIES 31
BandOfBrothers
Samsung Members Star ★★
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Try clearing the caches , cookies and data. 

 

Might also be worth speaking to your Banks Customer Service to check their not blocking payments.

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AndrewL
Moderator
Moderator
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Hi @sontol

Can you clarify what app store you were using along with what you were attempting to purchase when the error occurred? In the meantime please restart the phone by pressing the Volume Down and Power buttons together for around 10 seconds. This will perform a soft reset and address any temporary software issues that might be affecting your purchase.
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sontol
Explorer
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I bought a UC item in a mobile PUBG application, I have followed the steps that you said but no changes still remain server error

AndrewL
Moderator
Moderator
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This is likely to be an error specific to the application itself, @sontol. It's probably temporary therefore I'd recommend waiting 12-24 hours and attempting to make your purchase again and if the issue persists you should contact the app developers to enquire about any payment restrictions you may be experiencing on your account.
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sontol
Explorer
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I experienced this incident from 3 days ago to the present

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alepagliaccio
Apprentice
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Same problem here, tried a lot of times and keep getting this error!

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Flashy
First Poster
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I have the same problem on fortnite
alepagliaccio
Apprentice
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Do you guys have root or a custom rom installed on your device?

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sontol
Explorer
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My phone fresh not root 

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