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Original topic:

Radio turns off when phone is idle

(Topic created on: 23-02-2019 06:30 PM)
Vernevern
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Galaxy Note9 Series

Just recently I have noticed that my note 9 will turn the radio off when left idle for more than 5 minutes ,this is irritating because I like listening to the radio before I go to sleep but it keeps turning itself off, is there a setting that I can use to fix this ?

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14 REPLIES 14
Solution
AndrewL
Moderator
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Galaxy Note9 Series
@Vernevern: Have you noticed whether the app switches off when your screen goes idle? If so, please try tapping the Home button while you're listening to place the app in the background, as this may prevent it from pausing/stopping when the phone reverts to idle. Similarly if you have Always on Display active then please disable it to see if this helps.
Solution
Libb
Samsung Maker ★★★
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Galaxy Note9 Series

Setting, Apps. 3 dot menu, there choose Special access, then first menu item Optimize battery usage.

Switch from Apps not optimized to All, find your application  and turn the switch off.

Enjoy uninterrupted listening then...

SAMSUNG Galaxy S22 Ultra 512 Black | Galaxy Buds | Buds Pro
Tvbors
First Poster
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Galaxy Note9 Series

How are you listening to the radio web(tunein radio) or you got an app that plays fm. I can only listen online

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Libb
Samsung Maker ★★★
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Galaxy Note9 Series

I use Spotify but it is the same principle. Note9 doesn't have FM radio so you can listen only to internet radio.

SAMSUNG Galaxy S22 Ultra 512 Black | Galaxy Buds | Buds Pro
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Timmers
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Galaxy Note9 Series
Awesome! Ive been fighting this since pie came out and this finally worked. Thanks!
Timmers
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Galaxy Note9 Series
Thanks!
Veloman1
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Galaxy Note9 Series

Thanks AndrewL, your advice really works! Simply tap Home button when the app is open to put it in the background - and the radio keeps running.

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ThomOfBelgium
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Galaxy Note9 Series

Solutions didn't work for me!!

I tried the optimized mode, the not optimised mode, in the background, in the foreground...

Whether on their website or on the app the player from NTS radio keeps stopping. Aaaargh !

Frustration frustration frustration.

I tried to chat with Samsung's bot and it would only speak to me in Flamish !!! (I live in Belgium).

W t f

 

A global company relying on other users to manage customer services ?? Really ? I'm a new born to this world as you see.

Well folks, if you can help. I just want to have some nice music when at the workshop (furniture maker). Is that too much to ask, Samsung !?

 

Dales
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Galaxy Note9 Series
cannot turn off LBC on note 10 please help
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