Note9 gallery optimisation paused

[Elmo]

Hi,

after installing Android Pie update, the gallery app on my Note9 shows a message window when selecting the Pictures tab:

Optimisation paused

Connect to a network to continue optimisiing your images and videos.

At the bottom right, there is a Retry option. I have connected to Wlan, also Sync with Samsung Cloud is enabled, and pictures are actually sync'ed.

Why do I get this message, and how do I resolve this? Actually, what does this optimisation do anyway?

Thanks,

Elmo

[TracyR]

Hey @Elmo

Are you on the full version of Android Pie?

Have you submitted your feedback via Samsung Members?

[Vatvedt]

I have S9+ and the same issue after upgrading to Pie.

[Elmo]

Hi,

what do you mean by "full version" ? I did the update which was offered as a download.

I haven't submitted any feedback via Samsung Members, actually I don't know what that is.

Cheers,

Elmar

[Elmo · Accepted solution]

Hi,

I have resolved this issue by disabling gallery sync to Samsung cloud, deleting all gallery data from the cloud and then re-enabling sync to cloud. All the pictures I wanted to keep were still on my Note 9 so nothing lost.

Cheers,

Elmar

[Watchdog]

I went to the gallery app settings.  Toggled off the sync with Samsung cloud.  Exited the app settings and the message "Connect to a network to continue optimisiing your images and videos", was gone.  I then went back and toggled the sync back on.  No message returned and did not need to delete any data.

[Dukesmeister]

Likewise for my Galaxy Note 9. Turned off the Gallery Sync function. Exited Gallery, then reloaded. Error gone.

[rockbastard]

Thanks, I did the job!