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Original topic:

Note 9 Screen Scratches

(Topic created on: 30/01/19 12:06)
Adam_Hollick
Apprentice
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Galaxy Note9 Series

Hello, I've had my note 9 about 6 days now. 

 

I've noticed quite a deep scratch on the screen, this is a phone that is in a pocket on its own.

 

Please bare in mind, I kept my iPhone 7 plus in worse conditions and it has never had a scratch so deep! 

 

I feel like the only one getting this? Carphone Warehouse are turning me away, Samsung arent/won't do anything about it they just told me to go back to the Carphone Warehouse. There's not a single scratch anywhere else on the phone, just the screen. 

 

Thanks, Adam

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36 REPLIES 36
TheArchetect
Navigator
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Galaxy Note9 Series

Well I have not had a problem so far. Had th Note 9 for a few months now. Got both the S clear cover and a stick on screen protector. I am disappointed that the expensive clear cover has scratched but I guess thats what its to do to avoid the screen getting scratched. Although the  shinny clear cover emphasiizes scratches so I would reconsider buying the clear cover. 

 

The camera lens is a bit exposed and tends to get dirty if you us the stress / heart rate monitor so the monitor is in the wrong place.

 

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Charlie59876
New Member
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Galaxy Note9 Series

The s pen doesn't work from the display, instead the pen detects when the tip is pushed down when it's close to the phone, so the pen doesn't even need to be touching the phone to work. Which is also why the s pen only works with the note 9 it's been paired with.

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Ddear
New Member
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Galaxy Note9 Series

I have the same problem,  just got it late november, it has multiple deep scratches, I don't even know what cause it. I have s7 edge for over two years, not even a small scratches. 

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JasonNhippo
Apprentice
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Galaxy Note9 Series

Lawsuit. Replace units due to manufacturing defects and false advertising. There are only a few types of screen technology. They knew instantly it would be very delicate and that there was no way it would hold up. If my brand new phone has scratches with a Samsung branded case, something is very wrong. I baby it because of this. I had  Galaxy 3. Did not scratch like this. Then I went to LG until the 9. Stupid decsion. People need to complain to the carriers, and start a suit. There a plenty of laws and crazy rules for selling a used 1987 Honda Civix for 50 bucks. A thousand dollar device? Nope. Thankfully when my screen broke, I could still make calls trying to get home.

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Vaughn
New Member
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Galaxy Note9 Series

I noticed two scratches after only a few weeks of having the note 9. Then today, two more.  My phone is rarely in a pocket other than the designated one in my purse with nothing else in it (and hasn't been in the purse at all today). I have a Note 5 that has NOT been babied at all and probably has less scratches on the screen! I haven't used a screen protector on either phone. I think there's either a defect or the glass they're using is inferior. 😒

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Eldrid
Pathfinder
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Galaxy Note9 Series

Read about this on several other forums as well, this seems to be an issue with most phones sporting newer gorilla glass. Apparently the newer ones are more shatter resistant but use a softer material making it more vulnerable to scratches. But i am not convinced this is the case, if you watch the Jerryrig note 9 durablity video, it scratches at a 6, a similar level to other phones.

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famozo
First Poster
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Galaxy Note9 Series

my screen after 1 month disaster i was very careful I do not understand how can bee so scratched

disapointed 

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TH3ROY
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Galaxy Note9 Series

@famozo wrote:

my screen after 1 month disaster i was very careful I do not understand how can bee so scratched

disapointed 


Any pics ?

Tab S 8.4 SM-T705 LTE
Tab S4 SM-T835 LTE
Note 9 SM-N960F
Galaxy Gear Frontier Gear S3 SM-R760
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BigCragie123
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Galaxy Note9 Series

Aahahhahaha what a comedy genius 

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BigCragie123
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Galaxy Note9 Series

What an absoulute joke many, curved baloney 

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