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Original topic:

Note 9 Screen Scratches

(Topic created on: 03-01-2019 01:03 AM)
Mirroruk
Apprentice
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Galaxy Note9 Series

Not impressed with the screen on the note 9. I've had it for approx 1 month and I've got more scratches on it than my galaxy s8 that I've had for more than 12 months!! To boot I have kept this one in a case so it didn't get scratched I'm am shocked that the screen scratches so easily my note 3 and note 5 screens are in a better state after years of use. Not happy at all. What are you going to do about it Samsung? From reading other threads here I'm not the only one!!!!

21 REPLIES 21
JimmyP1988
Journeyman
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Galaxy Note9 Series
Yep... same here brother... due to upgrade my 55 inch 3d Samsung TV... my money will go elsewhere unless this is rectified
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Legaltechhead
Apprentice
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Galaxy Note9 Series

Just an update, Samsung have agreed to replace the screen free of charge. You should all make a complaint and get it fixed. Hopefully they realise how ***** their phone is and refund them again.

JimmyP1988
Journeyman
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Galaxy Note9 Series
Hi just a quick one who did you complain to ? I need front and rear doing hopefully they change them for real gorilla glass.. I did notice ove past year different manufacturing locations maybe that has effected the quality? Thanks jimmy
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Legaltechhead
Apprentice
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Galaxy Note9 Series

I started by sending it in for a warranty repair which got declined, then did a department fair trading complaing that went no where.

I then used the "email the CEO" tool on the support page of Samsung's website. We had a number email exchanges and they kept declining. I then showed them a few of the messages from this thread and they agreed to fix it free as a "gesture of good will". I now need to book it in. Hopefully thats the last of the issues. Just be persistant.

JimmyP1988
Journeyman
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Galaxy Note9 Series
Thanks mate I'll get on the case.... =D good luck 😃
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Pincho21
Explorer
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Galaxy Note9 Series

I have note9 from 21.12 no even one scratch on my phone front or back.

I use spigen case from Amazon and on display just classic tpu protector 3pack from Ebay about 4£ all tpu is scratches already but screen is cover.

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sygys
Journeyman
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Galaxy Note9 Series

Ofcoz this wint help anything... your new screen is exactly the same glass as the last one. The newest gorilla glass scratches easier because they are only focusing on less breakable. Less breakable always means softer glass. Softer always means more scratches. There is not much you can do about it. You can put saffire glass on it which can only be scratched with a diamond. But because of its hardness it breaks 10x faster then gorilla glass. So what do you want? A few small scratches? Of a broken screen?

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Typhoon1944
Explorer
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Galaxy Note9 Series

I've had my Note 9 since UK launch day. It's in a Tech21 clear case with a Tech21 flexible Impact Shield screen protector on it since day one.  The majority of the screen is covered but there is a 2 inch cutout at the top for the camera, earpiece and sensors where there's no protection at all.  There no scratches there and that's despite it being kept in my pocket or on a desk and being used to take photos of network cabinets for troubleshooting. 

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AKFIN
Pioneer
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Galaxy Note9 Series

using tempered glass £ 2 from Aliexpress and a TPU back case I learned from a cracked screen on my Note 2.

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No1auntie
Apprentice
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Galaxy Note9 Series

I have a klearlook full coverage screen protector on mine you get 3 for the screen and one for the back £7 on Amazon :smiling-face:

I could never not use a screen protector or case 

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