Not impressed with the screen on the note 9. I've had it for approx 1 month and I've got more scratches on it than my galaxy s8 that I've had for more than 12 months!! To boot I have kept this one in a case so it didn't get scratched I'm am shocked that the screen scratches so easily my note 3 and note 5 screens are in a better state after years of use. Not happy at all. What are you going to do about it Samsung? From reading other threads here I'm not the only one!!!!
I can only speak for my experiences with my Note 9 @Mirroruk
I've had a Whitestone Dome Glass Screen Protector on it from taking off the in-transit plastic.
I've also seen posts where people have had scratches on their screen but in many cases it's the olyphoebic coating that helps to stop fingerprints that's scratched.
In some instances specs of grit can get into cases which can cause issues.
I prefer not to keep my phone in my pocket but instead use a leather belt holster.
I'm not in no way saying your experiencing problems but just saying what my experiences are.
Unfortunately the 24 Month Manufacturing Warranty wouldn't cover this as its typically attached to wear and tear.
Current Phone > Samsung Z Fold³ 5G.
You will have seen my own words on another similar post.... Yes.
If anything is " Copy and Pasted " from another author I always show that and give credit to the person.
To add > There has been internet chatter on the different properties of Gorilla Glass by other consumers.
Some end users feel that the most recent Gorilla Glass 5 isn't as scratch resistant as Gorilla Glass 4 but is stronger in an accidental drop.
However for a mark to appear on the phone that wasn't their on unboxing it then something must have come into contact with the screen.
This is classed as accidental damage wether a person agrees with that or not.
Current Phone > Samsung Z Fold³ 5G.
I have the exact same issue. The second I took the original screen stickers off and began setting it up, these scratches started appearing and they have been getting worse. Samsung are refusing poopto repair it saying its due to my use of it. Its cleaely a fault with the device as the phone is designed to be used with a finger and/or a stylus. If there is anything that can be done to get them to come to the party, I'm in.
My note 9 is a complete mess. The screen has maybe 6 or 7 large scratches visible on the screen.
Not a mark anywhere else on the phone..
Really disappointed with this ,after paying mega money...
This is the first time I have had this problem and it certainly shouldn't happen on such an expensive device...
I would guess by the state of my glass that something is amiss..
In my opinion this is not gorilla glass or the glass is missing a coating...
Don't know who to contact about this
Thanks for replying Hoppy65. Its shocking. I've sent in the phone for assessment and they sent it back without fixing it saying its user induced. I escalated through their complaints department and they refused to fix it under warranty. I made a department of Fair Trading complaint, they again refused. I also recently sent an email to their CEO via their website and a "representative" emailed saying their decision stands but they will reduce the cost to fix it by $60. I'm all out of options. Unless I can find a few similar cases and show them is not a user induced issue, but a faulty product issue. I've had every Galaxy and Note that was ever made and this is the first screen issue I've had.
There is clearly a fault with the product and they are refusing to fix it. It really angers me.
Maybe you should go through the same process and let me know if you have better luck the me.
Either way, the brand is damaged in my eyes. I'll be taking my loyalty to Apple. I am also looking to get a new TV and I won't be buying Samsung.