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Original topic:

Note 9 Screen Scratches

(Topic created on: 04/10/18 04:25)
Adam_Hollick
Apprentice
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Galaxy Note9 Series

Hello, I've had my note 9 about 6 days now. 

 

I've noticed quite a deep scratch on the screen, this is a phone that is in a pocket on its own.

 

Please bare in mind, I kept my iPhone 7 plus in worse conditions and it has never had a scratch so deep! 

 

I feel like the only one getting this? Carphone Warehouse are turning me away, Samsung arent/won't do anything about it they just told me to go back to the Carphone Warehouse. There's not a single scratch anywhere else on the phone, just the screen. 

 

Thanks, Adam

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Solution
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note9 Series

The WhiteStone Dome Glass Screen Protector isn't the cheapest but imo the best on the market as it uses silicone glue all over the screen unlike some that just have adhesive on the edges. 

 

I have one on my Note 9. 

 

You can buy them with one protector in the pack or a twin pack. 

 

As long as you follow the instructions and leave plenty of time to do it it'll go fine. 

 

You cure it twice. 

 

Once while it's still in the fitting cradle and then again when it's out of the cradle. 

 

In all around 30 minutes as you use the supplied Uv light at the top middle and bottom twice. 

I personally let it do it's thing at 5 minutes at each part of the screen. 

 

Here is the official video. 

 

https://youtu.be/jyRvapJ8Vek

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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36 REPLIES 36
BigCragie123
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Galaxy Note9 Series

Aahahhahaha what a comedy genius 

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Joshuadrd
New Member
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Galaxy Note9 Series
Me as well. Never had any phone get scratches only my note 9. Small black looking scratches all over. Weak phone by samsung.
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Adam_Hollick
Apprentice
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Galaxy Note9 Series

Thank you everyone for your replies! 

I'm not extremely please to do it, but I think I'll put that dome screen protector on, hopefully it'll hide the scratch well! 

As of now, a week or so after posting I have had no new scratches. 

Thanks again. 😊

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TheArchetect
Navigator
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Galaxy Note9 Series

Had the note 9 for 2 weeks now in a S clear view case. Bits are getting into the case and could scratch the screen so I guess a screen protector is needed but have decided against the expensive £40 version and gone for the cheaper Alinsea at £6. Hope I have made the right decision!

 

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TheArchetect
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Galaxy Note9 Series

Just to let you know the Note 9 is working ok with the Alinsea screen protection.

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Mirroruk
Observer
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Galaxy Note9 Series
I've had the same problem the glass on the note 3 and 5 were much better still in use by other members in my household and they have had far more abuse over the years and no small scratches like my note 9 that is approx a month old!!! Not happy at all!!!
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JimmyP1988
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Hi mate .. just thought I would add to this I also have a note 9 which cost a fortune... both front screen and rear camera screens and scratched to death... deep.. may I add I have a note 4 aswell which has been all over the world.. and not a single mark on the screen at all!!!... I think the new note 9 curved junk screen is to con us all out of hard earned money and replace them every year... not impressed with the note 9 quality at all... mine also freezes.. and clitches after updates... the same way they killed off all of the older notes.... I think it's time we both changed to huwaeii 😃 

BigCragie123
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What an absoulute joke many, curved baloney 

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BigCragie123
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Change to hawaweiiii aye right how about you change your hair cut 

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Vaughn
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Galaxy Note9 Series

I noticed two scratches after only a few weeks of having the note 9. Then today, two more.  My phone is rarely in a pocket other than the designated one in my purse with nothing else in it (and hasn't been in the purse at all today). I have a Note 5 that has NOT been babied at all and probably has less scratches on the screen! I haven't used a screen protector on either phone. I think there's either a defect or the glass they're using is inferior. 😒

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Eldrid
Pathfinder
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Galaxy Note9 Series

Read about this on several other forums as well, this seems to be an issue with most phones sporting newer gorilla glass. Apparently the newer ones are more shatter resistant but use a softer material making it more vulnerable to scratches. But i am not convinced this is the case, if you watch the Jerryrig note 9 durablity video, it scratches at a 6, a similar level to other phones.

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famozo
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Galaxy Note9 Series

my screen after 1 month disaster i was very careful I do not understand how can bee so scratched

disapointed 

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TH3ROY
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Galaxy Note9 Series

@famozo wrote:

my screen after 1 month disaster i was very careful I do not understand how can bee so scratched

disapointed 


Any pics ?

Tab S 8.4 SM-T705 LTE
Tab S4 SM-T835 LTE
Note 9 SM-N960F
Galaxy Gear Frontier Gear S3 SM-R760
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joanne_18
Observer
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Galaxy Note9 Series

I just got my note 9 last December and noticed there is a scratch on the right upper part of the screen.  It was never dropped on a hard floor or rough surface, it did fell from my side table while it hanged from the power cable.  I didn't think it would easily get a scratch from that. 

 

I have seen videos of scratch tests and those units they tested using metals tools didn't even get a scratch! Is there something wrong with the units they released or were they sending the best units for testing?

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AKFIN
Explorer
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Galaxy Note9 Series

I use a £ 2 tempered glass from ebay or Aliexpress they work fine and touch is ok. The FPS is at the back not like the S10. iF ANYONE NEEDS A LINK TO THE BEST TEMPERED GLASS which sticks let me know.

I would not pay €50 for that whitedome when I paid € 1000 for the phone. Even a TPU/Hydrogel film of good quality like ZNP will do. 

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Eldrid
Pathfinder
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Galaxy Note9 Series
You do not need to buy the Whitestone dome anymore. I bought a similar one from this company called Alinsea on amazon. It costs £10 and the customer service is impeccable. They gave me a free replacement because i messed up the application and ended up with a bubble. its full adhesive like whitestone dome and comes with a UV light. It takes some time and patience to install but once its on its like theres nothing on there. Its great overall.
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