Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Note 9 Screen Scratches

(Topic created on: 27/09/18 02:13)
Adam_Hollick
Apprentice
Options
Galaxy Note9 Series

Hello, I've had my note 9 about 6 days now. 

 

I've noticed quite a deep scratch on the screen, this is a phone that is in a pocket on its own.

 

Please bare in mind, I kept my iPhone 7 plus in worse conditions and it has never had a scratch so deep! 

 

I feel like the only one getting this? Carphone Warehouse are turning me away, Samsung arent/won't do anything about it they just told me to go back to the Carphone Warehouse. There's not a single scratch anywhere else on the phone, just the screen. 

 

Thanks, Adam

0 Likes
Reply
1 ACCEPTED SOLUTION
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note9 Series

The WhiteStone Dome Glass Screen Protector isn't the cheapest but imo the best on the market as it uses silicone glue all over the screen unlike some that just have adhesive on the edges. 

 

I have one on my Note 9. 

 

You can buy them with one protector in the pack or a twin pack. 

 

As long as you follow the instructions and leave plenty of time to do it it'll go fine. 

 

You cure it twice. 

 

Once while it's still in the fitting cradle and then again when it's out of the cradle. 

 

In all around 30 minutes as you use the supplied Uv light at the top middle and bottom twice. 

I personally let it do it's thing at 5 minutes at each part of the screen. 

 

Here is the official video. 

 

https://youtu.be/jyRvapJ8Vek

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

View solution in context

36 REPLIES 36
SithLord
Voyager
Options
Galaxy Note9 Series

Even the lint in your pocket corners could have some element with a hard enough compound to cause a scratch.

I assure you, iPhone, Samsung, Huawei, Nokia..  any of them, all have the same hardness rating and will scratch.

My own personal advice, get a screen protector, even better, get a whitestone dome,  the glue in that brand fills scratches on application.

Adam_Hollick
Apprentice
Options
Galaxy Note9 Series

That's the last time I'm carrying diamonds in my pockets! 😂

 

Of course, I understand that, but I've never had any other device scratch this fast or this deep and I've carried them all the same way, except I probably took more care with this (pocket on its own)

 

I heard someone mention the domes. 

I don't understand fully the last part of the message? The dome glues on and the glue fills pre-existing scratches?

 

Adam. 

SithLord
Voyager
Options
Galaxy Note9 Series

The scratch wont be visible with the dome on as the glue fills hairline scratches before curing, gives the look of an immaculate screen.

Of course once removed, the scratch will still be there.. 

Adam_Hollick
Apprentice
Options
Galaxy Note9 Series
Oh. I get you.
So, how does this screen protector get applied? It it easy? Do you have to do anything special? Take long to cure?
0 Likes
Reply
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note9 Series

The WhiteStone Dome Glass Screen Protector isn't the cheapest but imo the best on the market as it uses silicone glue all over the screen unlike some that just have adhesive on the edges. 

 

I have one on my Note 9. 

 

You can buy them with one protector in the pack or a twin pack. 

 

As long as you follow the instructions and leave plenty of time to do it it'll go fine. 

 

You cure it twice. 

 

Once while it's still in the fitting cradle and then again when it's out of the cradle. 

 

In all around 30 minutes as you use the supplied Uv light at the top middle and bottom twice. 

I personally let it do it's thing at 5 minutes at each part of the screen. 

 

Here is the official video. 

 

https://youtu.be/jyRvapJ8Vek

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

View solution in context

TheArchetect
Navigator
Options
Galaxy Note9 Series

presumably the s pen still works?

0 Likes
Reply
Bades1978
Superuser I
Superuser I
Options
Galaxy Note9 Series

Yes perfectly with the protector :smiling-face:

TheArchetect
Navigator
Options
Galaxy Note9 Series

i was hoping my samsung clear view cover would protect the screen with no need for further screen protection

0 Likes
Reply
Bades1978
Superuser I
Superuser I
Options
Galaxy Note9 Series

Yeah I feel the pain had it happen on my S7 edge after that I have always used a screen protector even with the leather otterbox case I had, the 1st time I put it down to pocket grit. 

 

0 Likes
Reply
JasonNhippo
Apprentice
Options
Galaxy Note9 Series

You shouldn't need a screen protector. None of my LG phones had bad scratches.  Note 9, yep. Not bad, but its obvious the screen is inferior. The cost, and based on actual usage of other phones, this is unacceptable. 

JimmyP1988
Back for More
Options
Galaxy Note9 Series
I've got a Nokia 3310 with a better screen than my thousand pound note 9 =(
0 Likes
Reply
JasonNhippo
Apprentice
Options
Galaxy Note9 Series
I feel better that I am not alone. 🙂
0 Likes
Reply
JimmyP1988
Back for More
Options
Galaxy Note9 Series
I'll give it till the end of the week then we should make these threads viral about the flagship phone.... the note 10 is rumoured out soon so customers should be warned if they're going be sold a phone from del boy
0 Likes
Reply
TheArchetect
Navigator
Options
Galaxy Note9 Series

Well I have not had a problem so far. Had th Note 9 for a few months now. Got both the S clear cover and a stick on screen protector. I am disappointed that the expensive clear cover has scratched but I guess thats what its to do to avoid the screen getting scratched. Although the  shinny clear cover emphasiizes scratches so I would reconsider buying the clear cover. 

 

The camera lens is a bit exposed and tends to get dirty if you us the stress / heart rate monitor so the monitor is in the wrong place.

 

0 Likes
Reply
BigCragie123
Back for More
Options
Galaxy Note9 Series

Thought you had a hawwaweiee

0 Likes
Reply
Charlie59876
New Member
Options
Galaxy Note9 Series

The s pen doesn't work from the display, instead the pen detects when the tip is pushed down when it's close to the phone, so the pen doesn't even need to be touching the phone to work. Which is also why the s pen only works with the note 9 it's been paired with.

0 Likes
Reply
Ddear
New Member
Options
Galaxy Note9 Series

I have the same problem,  just got it late november, it has multiple deep scratches, I don't even know what cause it. I have s7 edge for over two years, not even a small scratches. 

0 Likes
Reply
JasonNhippo
Apprentice
Options
Galaxy Note9 Series

Lawsuit. Replace units due to manufacturing defects and false advertising. There are only a few types of screen technology. They knew instantly it would be very delicate and that there was no way it would hold up. If my brand new phone has scratches with a Samsung branded case, something is very wrong. I baby it because of this. I had  Galaxy 3. Did not scratch like this. Then I went to LG until the 9. Stupid decsion. People need to complain to the carriers, and start a suit. There a plenty of laws and crazy rules for selling a used 1987 Honda Civix for 50 bucks. A thousand dollar device? Nope. Thankfully when my screen broke, I could still make calls trying to get home.

0 Likes
Reply
BigCragie123
Back for More
Options
Galaxy Note9 Series

Whit are you even talkin aboot

0 Likes
Reply
JimmyP1988
Back for More
Options
Galaxy Note9 Series
How is this a solution... ? The quality on the screen is below standard... I dont drive round in my car with bubble wrap on every single panel to avoid a scratch ... !!! Better glass in a sixty pound greenhouse !
0 Likes
Reply