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Original topic:

Note 9 dual sim

(Topic created on: 28-12-2018 06:49 PM)
New-User9
Apprentice
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I have 2 sims in note 9. Sim 1 data sim 4g/3g(auto connect).

Sim 2 for calling 2g only.

During call on sim 2 , sim 1 stope working for internet.

When finish call on sim2, sim1 start for data.

Please update is there any kind of settings to enable sim 1 data during call on sim2.

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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Hey @New-User9

 

Try looking in...

 

Settings  

Connections.

Sim Card Manager.

Dual Sim Always On.

 

Are both sim cards on the same network or different networks.

 

I ask as if they are both on the same network you may need to ask your network if they support surfing while making or receiving a call.

 

I have two different network sim cards in my phone so I'll check how mine behaves for you.

 

 Edit.

 

If I use the same sim for calls and internet then my internet stays On during a call.

 

If I use one sim for a call and then the 2nd sim for internet then internet disables during a call.

 

From googling I've read that some say having voLTE activated on the calls means internet remains !

 

Unfortunately as I'm a Payg Customer my UK Network isn't providing 4G calling aka voLTE to my account yet.

 

So in conclusion this looks to be a network restriction and not a restriction of the Phone itself. 

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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New-User9
Apprentice
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@Bnadof Brothers

thanks for your help.

Both sims from different networks.

 

But I checked with Samsung help & got that both sims can not work togeather. As per my case, when I will make or receive call on my 2nd sim then 1st sim will be stop working even its a data sim.

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Tedmos
First Poster
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Please help.I dont have the Sim Manager on my note 9 SM-N960F 128GB. I bought the hybrid sim. The first sim is foud but the second sim is not found.

AndreiV
Navigator
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I've noticed that on Huawei P30 Pro you are allowed to use internet from both sims, why on Note is not the same? Very annoying, being in a call and no internet on the other sim

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HBNote9
First Poster
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Hi I have the same problem. Did you solve it?
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