24-05-2019 02:18 AM in
Galaxy Note9 SeriesI was listening to music and in the middle of a song the earphones quit working, the song was still playing just no sound coming out. I have tried 4 different sets of earphones none of them work. Phone calls, videos or games still no sound through earphones. I have restarted my phone 4 times nothing has changed. Any ideas on how to fix this issue??
24-05-2019 05:44 AM - last edited 24-05-2019 05:45 AM ) in
Galaxy Note9 SeriesDo those earphones work ok in another phone @Sstringer08
Using a torch can you look inside the earphones Jack to see if any lint etc is in there.
Don't use compressed air as this can drive debris further up into the phone.
Remove any lint very carefully.
If this isn't the case then a Samsung Experience Store or Samsung Service Centre can help as long as the phone hasn't been dropped and the water indicators haven't been tripped.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-05-2019 12:23 PM in
Galaxy Note9 SeriesYes, earphones work fine in other devices. I have checked the port there is no derby.
The earphones were working fine then in the middle of a song they just stopped.
24-05-2019 12:31 PM in
Galaxy Note9 SeriesA trick I once used on an iPhone was to push in the earphones and start playing and then pull the earphones out to help reset it.
If that does not help then a Samsung Service Centre can
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "