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Original topic:

Galaxy Note 9 Dead Spot when using the S-Pen

(Topic created on: 07-11-2018 12:11 PM)
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jjwright
First Poster
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Had my phone 3 weeks having pre-ordered and traded in my old Google Pixel XL. I have just noticed that when using the S-Pen it doesn't work in a particular spot (left hand side, about 2/3 up). It doesn't work in Notes, when scrolling down websites etc. Found some advice in the Note 8 help:

 

Head to the Dial Pad and type in *#0*# 

Click on S-Pen

Then use 'SPEN Draw'

Go back

Then use 'SPEN Draw #2

 

But the S-Pen doesn't work there in that spot either. This is now my only phone so I don't w want to send this back for repair. For the money this cost I want a new replacement. I left Samsung after the whole exploding Note battery problems for Google but came back thinking lessons may have been learnt but it would appear not to be the case. The phone should be perfect for £899.99. 

Example of the deadspot using NotesExample of the deadspot using Notes

 

25 REPLIES 25
Deangunter
Journeyman
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How do I run diagnostic on a pen. My s pen works certain icons,  can't use it to scroll a page or type in keyboard. Have to use a different pen or finger

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DannyT
Moderator
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Hi there, @Deangunter.

You can run the diagnostics on your S-Pen by dialing *#0*# from your phone. This will open up a tiled menu. On this Menu tap S-Pen.

You can also check the sensors/touch screen in this same menu.

Hope this helps!

Welcome to the Community!

Solution
Deangunter
Journeyman
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Thank you. 

I found the problem, another user had posted he had a magnetic case (like rokform) part of screen where magnet is located was the dead spot. I replaced the magnet with a golf ball marker from golf divot tool (exact same size) and now screen works fine and phone still sticks to rockform magnet on dash. 

Farhadmaster
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Exactly the same problem , and indeed it caused by cover magnets 

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Deangunter
Journeyman
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If your using the rockform case with magnet inside. I popped out the magnet and used a golf ball marker, (they're the same size) & they're steel and phone still sticks to rockform magnet. Phone works normal now. 

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TheArchetect
Navigator
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I don't use the s pen much but tried it out with my samsung clear view which has magnets. Luckly I found no dead spots.

Paulvv79
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thanks! it was okay after removing it!
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Mojorisin
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I have same problem on my Note9 and do not have any magnetic case.  There is a distinct void of ~2 cm laterally across entire screen, just below the middle of the screen.  The S Pen works above and below it but seems to be disabled going across this area.  

 

I've run the S Pen diagnostics and it fails on those squares in that same 'band'.  If I draw long and vertically I will see the line up to that band and then even moments past the band.  If I circle atop the band its like the 'ink' comes back on an old roller pen, so I can draw back across the void just after the band it will indeed draw in that space again.

 

I have gone so far as to scribble the entire screen to confirm there are no other dead spots.  Just that band.  Furthermore, on the right of center of the band, when I draw laterally, the line bumps upwards from the point of the S Pen, like it was going around an object.

 

Thoughts from Samsung?

RJPWilliams
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Bought a second hand refurbished phone, s pen dead spot as described.  Removed case with magnetic catch and no longer a problem.  The fault lies with the case manufacturer and not with the phone, but with the case that I have, you only need to hold the magnetic flap out of range - case manufacturers please note.

LuisG0396
First Poster
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I found myself having the same Problem with my Galaxy tab S7+ , brand new , but i attached one cover that i bought for  extra protection. 
Thanks to your advice , I Switch covers ,to a Samsung original one , and problem solved!

Thanks A lot!


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