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Original topic:

Galaxy Note 9 Dead Spot when using the S-Pen

(Topic created on: 15-10-2018 07:33 AM)
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jjwright
First Poster
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Had my phone 3 weeks having pre-ordered and traded in my old Google Pixel XL. I have just noticed that when using the S-Pen it doesn't work in a particular spot (left hand side, about 2/3 up). It doesn't work in Notes, when scrolling down websites etc. Found some advice in the Note 8 help:

 

Head to the Dial Pad and type in *#0*# 

Click on S-Pen

Then use 'SPEN Draw'

Go back

Then use 'SPEN Draw #2

 

But the S-Pen doesn't work there in that spot either. This is now my only phone so I don't w want to send this back for repair. For the money this cost I want a new replacement. I left Samsung after the whole exploding Note battery problems for Google but came back thinking lessons may have been learnt but it would appear not to be the case. The phone should be perfect for £899.99. 

Example of the deadspot using NotesExample of the deadspot using Notes

 

25 REPLIES 25
TomF
Moderator
Moderator
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Hey @jwright! As you've only had your phone for a short period of time, we'd recommend speaking to the retailer about a replacement. However, as the manufacture, we'd offer a repair based service and have many Support Centres around the country. You can check your area here.

DarkMirc
Explorer
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Do a diagnostic on the spen see if you get the same problem it asks to touch each square one at a time if the problem still there after, then contact one of the star team
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DannyT
Moderator
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Hey, @jjwright.

Have you managed to get this looked at?

Welcome to the Community!

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TheArchetect
Navigator
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i would expect a replacement rahter than a repair and not just the retailer but also from Samsung.

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ngengerous
Apprentice
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Hey!

 

Just thought I'd share my experience with this issue. I had exactly the same problem, same dead spot... Turns out I have a magnet in my phone case, right beneath the dead spot, and taking my phone out of the case fixed the issue.

 

Hopefully this info helps anyone searching for this error in future!

TheArchetect
Navigator
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was it a samsung case?

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ngengerous
Apprentice
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I don't think so, it's a cheap feeling case I received when I bought my phone, so I'm just using it until my Spigen case arrives (without a magnet).

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TheArchetect
Navigator
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The Samsung clear view cases do have magnets and so far I have found no dead spots.

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Deadneck
First Poster
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I freaked out until i realised it was the magnet on my case. Took it out of case and all good