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Original topic:

Can't use sticker function for putting a picture on a picture

(Topic created on: 10-03-2019 07:43 AM)
AlexJO
First Poster
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I have just had my Note 8 updated to the new OS update.  Now I cannot put a picture within a picture on the gallery editing app.

 

I know you should be able to do this using the sticker function (under the calander) but I do not have the option, although when I click on the 'cog' it shows 'Date stamp and sh...' is an option which should be available?

 

Does this need to be fixed with a patch or an I missing something? My partners s9 has the option so it seems odd! HELP!!

12 REPLIES 12
ImarriedmyNote
Explorer
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I have this same exact issue on my Note 8 also...everyone talks about the Calendar stickers, but no matter what order I put the stickers in, the calendar one (Date Stamps and Shapes) is NOT ON THE LIST! Please FIX this Samsung!

ImarriedmyNote
Explorer
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Just updated Gallery app...still unable to use Date Stamps and Shapes, therefore cannot put a picture within a picture!!! Really Samsung? You update the app without the fix for Note 8s??? PLEASE!
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AntS
Moderator
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Hi @AlexJO and @ImarriedmyNote.

 

Sorry about the late spot on this one! Unsure if it's still an issue for you guys, but I've asked our software team about it - and me or one of the other Mods will let you know what they say.

ImarriedmyNote
Explorer
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Thank you, good to see a reply. 

Plesse check this thread:

https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Note-8-Gallery-Can-t-use-sticker-f...

 

Plenty of Note 8 users are plagued by this issue. Hope to see a fix soon @AntS 

ImarriedmyNote
Explorer
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And to confirm, the issue still persists on Galaxy Note 8 devices.
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ImarriedmyNote
Explorer
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@AntS any news on a fix for this issue?

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AlexJO
First Poster
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Yes, still no fix!?

DannyT
Moderator
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No news, just yet guys. But we'll be sure to let you know as soon as we get something back!

Welcome to the Community!

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ImarriedmyNote
Explorer
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Shame. It sounds a bit like we're still just waiting on the software team to acknowledge that the issue actually exists?

I am more than willing to provide any information (screenshots, logs) to show the issue. It has been over a month since the Android Pie update, when this bug was pushed out to Galaxy Note 8 phones. Was hoping to at least find out when we can expect a fix for this...

@DannyT If you check the thread below, you will see that numerous people are experiencing this bug on Galaxy Note 8 devices.

https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Note-8-Gallery-Can-t-use-sticker-f...

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