Update now lines over screen

[Allysisa]

Hi all what should I do I did the update on my phone and my screen now has the lines down my screen X 

[keith30]

If you have the note 20ultra then Samsung mentioned yesterday about having a new screen fitted at no cost to your self. It was according to Sammobile.com who gave the article saying Samsung was going replace the note 20's screen as it was there fault with the software update that is causing the issue. So I think you should contact Samsung support over the matter.

[Allysisa]

Thank you so much I brought mine 2nd hand so will they still do it do you think ??

[AndrewL]

@Allysisa: Our warranty covers software and hardware defects for 24 months from the purchase date, therefore if your device is under 24 months old, and is intended for use in your current region, then you should be covered. 

The SamMobile article mentions an isolated case in India, and I am currently unaware of any wider plans to implement free of charge, out of warranty repairs for customers with similar issues. All I can recommend is reaching out to the relevant Support Team in your region via samsung.com, and you can discuss your options from there. 

[Allysisa]

I brought it in cex last August I believe but they won't do anything as it's a software update problem and not a defect. Not sure what else can be done if samsung doesn't do it

[AndrewL]

@Allysisa: We can certainly arrange for your device to be inspected and repaired, however if it is over 24 months old then the service would be chargeable. We haven't been made aware of any known issues that might have resulted in the lines you're seeing on your screen, so it won't be possible for me to advise you further in that regard. 

[Allysisa]

Ok thanks I'm quite upset as I update to keepmthings running smooth