01-09-2020 09:55 PM in
I purchased the new Samsung Note 20 Ultra 5G 10 days ago, I have issues with the phone heating up a lot, during charging, or when walking while my phone in my back pocket, or even when talking on the phone for a while, I never had any issues with my old Samsung Note 9/512 gb, also the battery in this phone should last most of the day but it doesn't last till early afternoon, most cases I'm checking messages/emails/web surfing.
I called Samsung Technical support and asked to reset the phone or close the apps to minimize the usage of the battery or causing the phone to heat up, nothing worked, they asked me to Samsung authorized dealer for further testing, I called the authorized dealer and explained to them the issues that I have on my new phone!! They told me that they could only diagnostic test and they cannot open the phone to test the board, they also asked me to do a factory a reset and if this doesn't work then call Samsung and ask them to replace your phone.
Anyone has any issues like me, help is appreciated.
Solved! Go to Solution.
01-09-2020 10:09 PM in
01-09-2020 10:09 PM in
01-09-2020 10:26 PM in
Thanks roryh86, I have snapdragon 865+, my wife and daughter both have the N20 ultra and they have no issues with it, only mine, we all got the phones on the same day, pre-order, I will first try downloading the battery app and then go from there, if it keeps heating then I will call customer service to replace my phone.
Spending so much money on a brand new phone that already have issues.
01-09-2020 10:29 PM in
02-09-2020 05:39 AM in
08-09-2020 07:01 PM in
It just too late now, next time I'm buying apple device, Samsung Customer service is really bad, not trained really well, on another issue I have returned the earbuds that I got from Samsung when I purchased the new phone, they really suck, I was suppose to get the $200 back as a credit to purchase something else, I recieved an email from Samsung saying that they reactivated my promo code, when I tried to apply it, it wouldn't work, I called Samsung sales/Promotion department to resolve the issue, it was just a waste of time, even though I have a proof emails from them but that didn't solve the problem, the customer service which is based in the Philippines really suck, I will never buy anything from Samsung again.