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Original topic:

Samsung customer services really disappointment

(Topic created on: 10-09-2020 08:32 PM)
Melantha
Apprentice
Options
Galaxy Note20 Series
I have bought Samsung galaxy note 20 ultra and was said to me from Samsung shop that I'm able to claim airbud.  
I did everything they asked me. I sent them invoice as well as screenshot of device info. 
But they still kept asking for same thing with sending me same link to claim.  
So I contacted help line chatroom and they sent email. I attached invoice and screenshot of device info. Even then they sent same link to claim again. 

I'm very frustrated with Samsung very poor customer service.  

Lastly,  I called them up. At first  they said we can't do anything except you only can claim from that link. After little argued with them, they said they will send a voucher code and link where I can claim. 

Its been 2 days I'm still waiting for my email.  

Very disappointed.  I'm gonna wait for few days if I don't get email.  I will be complaining to watch dog. As well as escalate this issue further.  

I had enough of this.
8 REPLIES 8
Jasonseery
Helping Hand
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Galaxy Note20 Series
they're awful they don't care and will make you run rings around yourself they're very incompetent!! ill never buy another Samsung phone or TV , Scamsung are gone awful
ThomasQvs
First Poster
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Galaxy Note20 Series
check your spam email... mine was there .. after waiting for 5 days... there was the confirmation i needed to claim my buds.....
0 Likes
Melantha
Apprentice
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Galaxy Note20 Series
hey there. I checked but no email
0 Likes
Melantha
Apprentice
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Galaxy Note20 Series
so true that sir
Shnookerdookies
Navigator
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Galaxy Note20 Series
had no trouble at all claiming my free buds
0 Likes
richiedalton
First Poster
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Galaxy Note20 Series
I have had the same things happening to me I managed to sort it out over the phone it took them 4 days to send me the e-voucher not 2 finally managed to do it I hope this helps
Melantha
Apprentice
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Galaxy Note20 Series
thank you very much for your comment. I will wait and see what happens. I hope to get this sorted soon. xd
0 Likes
NoteGuyIreland
Voyager
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Galaxy Note20 Series
Yes Samsung customer service can be very much like dancing with a hippopotamus 😂