Samsung customer services really disappointment

[Melantha]

I have bought Samsung galaxy note 20 ultra and was said to me from Samsung shop that I'm able to claim airbud.  

I did everything they asked me. I sent them invoice as well as screenshot of device info. 

But they still kept asking for same thing with sending me same link to claim.  

So I contacted help line chatroom and they sent email. I attached invoice and screenshot of device info. Even then they sent same link to claim again. 

I'm very frustrated with Samsung very poor customer service.  

Lastly,  I called them up. At first  they said we can't do anything except you only can claim from that link. After little argued with them, they said they will send a voucher code and link where I can claim. 

Its been 2 days I'm still waiting for my email.  

Very disappointed.  I'm gonna wait for few days if I don't get email.  I will be complaining to watch dog. As well as escalate this issue further.  

I had enough of this.

[Jasonseery]

they're awful they don't care and will make you run rings around yourself they're very incompetent!! ill never buy another Samsung phone or TV , Scamsung are gone awful

[ThomasQvs]

check your spam email... mine was there .. after waiting for 5 days... there was the confirmation i needed to claim my buds.....

[Melantha]

hey there. I checked but no email

[Melantha]

so true that sir

[Shnookerdookies]

had no trouble at all claiming my free buds

[richiedalton]

I have had the same things happening to me I managed to sort it out over the phone it took them 4 days to send me the e-voucher not 2 finally managed to do it I hope this helps

[Melantha]

thank you very much for your comment. I will wait and see what happens. I hope to get this sorted soon. xd

[NoteGuyIreland]

Yes Samsung customer service can be very much like dancing with a hippopotamus 😂