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Original topic:

s pen only works on the left side of the phone

(Topic created on: 28/11/20 19:42)
LouBphoto20ultra
New Member
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Galaxy Note20 Series
Samsung thinks its just the pen... not only that when hovering over that area on the right side it dont recognise the pen is in that area. Also sometimes it thinks the pen has been taken out when its actually in the phone still!

Anyone else have this issue please help. Ive inly had this note 20 ultra a few weeks on contract!
image


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6 REPLIES 6
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

That's a conundrum @LouBphoto20ultra 

 

Maybe consider trying another s pen if you can or consider a factory reset.

 

A Samsung Experience Store or Samsung Service Centre can take a look. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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LouBphoto20ultra
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Galaxy Note20 Series
unfortunately i only have 1. but yes did all of that and even restored my phone and did the screen test samsung asked me to. Samsung have said its a faulty s pen... but I was wondering if there was any otherway of fixing it ideally as ive got so much editing to do and its hard when half the screen dont work with the pen. screen is 100% fine wich is the werid thing
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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

As a long shot put the phone in Safe Mode and then see what happens @LouBphoto20ultra 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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LouBphoto20ultra
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Galaxy Note20 Series
thats a good point thank you il try that
LouBphoto20ultra
New Member
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Galaxy Note20 Series
ive tried it still nothing. my partner thinks the sensor on the screen is buggerd that triggers the pen as it acts like a dead zones
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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

Look like an job for a Samsung Experience Store or Samsung Service Centre when they re open after the lockdown @LouBphoto20ultra 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.