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Original topic:

Pre-order giveaway (UK) incorrext date on Invoice from Carphone Warehouse

(Topic created on: 30-08-2020 09:27 PM)
Amunnie
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Galaxy Note20 Series
Hi! 
So I purchased the s20 note on the 20th of August  which was the last day of the pre-order. I  have an email confirming  that order with my order number on the 20th. However, only now did I notice that the invoice that came with the phone stated it was from the 21st, which isn't  true. Does that mean I won't  get my freebie despite actually ordering it and get a confirmation  email for the 20th of August? 
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7 REPLIES 7
Glitzyday
Apprentice
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Galaxy Note20 Series
Hi, I would apply for it anyway and send a copy of the confirmation email and a copy of your contract. Good luck
Amunnie
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Galaxy Note20 Series
Thank you!
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Solution
note20user
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Galaxy Note20 Series
Hello, the same thing happened to me, so I contacted the phone contract provider and told them about my situation.
They ended up sending me another invoice which stated that the phone was ordered on the 20th. I sent this email to samsung promotions through their website and my offer was validated

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Amunnie
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Galaxy Note20 Series
Thank you! That has given Me hope :face-with-tears-of-joy:
Regnarts
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Galaxy Note20 Series
Go for it...!
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evanjones
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Galaxy Note20 Series
this has happened to loads of people don't worry
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Amunnie
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Galaxy Note20 Series
Update:

I sent a copy of the original email to Samsung, and after no response for more than 2 working days (I'm sure they're currently inundated with emails about this promotion) I gave them a ring and it was all confirmed minutes after. Currently, waiting for my code :face-with-tears-of-joy:
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