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Original topic:

note20 ultra black screen

(Topic created on: 05/02/21 23:04)
DannyG6
New Member
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Galaxy Note20 Series
My wife's note 20 ultra screen just went black this morning, the phone itself still functions when I ring it vibrates but nothing at all on the screen? Anybody else had this problem and hopefully know how to fix?
5 REPLIES 5
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

That's not good @DannyG6  !

 

If a soft reboot by turning your phone Off.

Remove any relevant sd card.

Hook upto a computer and try using Samsung Smartswitch to see if that kick starts it.

If you do get into it put it into Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. 

and if that does not help then you may have to try a hard reset however this has the potential to delete any saved data in the phone.

Hard Reset samsung-galaxy-note-20 

Most Samsung Experience Stores and Samsung Service Centres are closed due to the pandemic but if available where you live you could try a doorstep Samsung repair service option.

Doorstep Repair. 

I wish you all the best with this. 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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UwU1
First Poster
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Galaxy Note20 Series

it is a possible that the under oled screen have been damaged because amoled and olde screens are very very fragile so they can be easily be damaged 

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DannyG6
New Member
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Galaxy Note20 Series
it's back working again now, I was in the process of remote wiping it to send it off and it just started work so fingers crossed it was only a software bug
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Shellby1486
Observer
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Galaxy Note20 Series
mine did this yesterday then this morning whilst getting it ready to be sent off to be fixed the screen came back
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DannyG6
New Member
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Galaxy Note20 Series
it's strange ain't, hopefully it don't happen again and it was just a software glitch
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