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Original topic:

Note 20 Ultra Screen Proximity sensor issue

(Topic created on: 09-12-2020 05:09 PM)
ValerieH
First Poster
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Galaxy Note20 Series

When I answer a call on my Note 20 Ultra, the screen doesn't go black when I put it up to my ear.  So while I'm talking, numbers are being hit, apps opened, all kinds of stuff.  I have reset the phone and removed the screen protector and case.  Resetting the phone will help for a few calls, but the issue always comes back.  No 3rd party launcher or anything like that installed.   Anyone else have this issue?  Any idea on what I can do?

 

 

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Can you put the phone in Safe Mode which disables all downloaded apps but leaves the stock apps working and then see what happens @ValerieH 

 

Some sensors can be checked by dialing *#0*# in your dial pad.

 

A Samsung Experience Store or Samsung Service Centre can take a look. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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