18-01-2021 04:43 PM in
My Galaxy Note 20 Ultra has started locking itself at random moments, even when I'm actively using the phone. This happens several times per day. I've plugged it into ADB and what i'm seeing in the logs is an instance of action:knox.container.proxy.EVENT_LOCK_TIMEOUT - but I can find no information on this issue anywhere on the web. Has anybody else noticed random lock-outs?
18-01-2021 06:34 PM in
Not on mine @elroid
Does this happen in Safe Mode ?
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-01-2021 09:16 AM in
Ok I've established that it's related to the work profile I have set up on my device. I turned off "Use one lock", deactivated the work profile and now the problems have mostly gone away. But as soon as I turn the work profile on again, the random locks happen repeatedly, sometimes multiple times in a 2-minute period. When turned off, I only had one instance of the problem. According to Logcat it seems again to be knox-related:
KNOXCORE::KnoxKeyguardUpdateMonitor: onTrustManagedChanged user 0, managed:false
04-03-2021 11:46 PM in
Hey guys, I wanted to quickly hop on here and let you know I had the same issue but I fixed mine. What I'm going to say might fix your issue as well probably. It has to do with the Bixby routines. If you go in and switch off the Bixby routine and also take the Bixby routine off The Trusted list on your settings. You should fix the Locking issue. Let me know how this works out.
30-07-2021 11:11 AM in
What is trusted list in settings? I Can't seem to find Bixby routines in any apps settings that are able to turn off. I disabled Bixby routines but still have problems.
06-08-2021 11:17 AM in
hello.may i ask have you found a solution? my phone has the same issue. galaxy note 10. it locks out by itself about 2-3 times. just after unlocking it or sometimes just using the phone. i turned off bixby routines and removed it from trusted agents but it still randomly locks