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Original topic:

note 20 ultra internal storage

(Topic created on: 05-12-2020 11:50 PM)
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Antoniak123
Student
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Hi,  my phone is telling me I have used 99% of the 256gb, it's showing 195gb in audio but I can not find this amount of audio anywhere, which makes me think it might be a fault. My audio file is showing 18.91mb!
Has this happened to anyone else and/or do you have any suggestions how I can fix it?
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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Hi @Antoniak123 

 

No this hasn't happened to my N20 Ultra.

 

Are you looking in your myfiles section ?

 

Screenshot_20201206-054641_My Files.jpg

Where files can be checked and deleted.

 

One extreme option could be to back up and factory reset after backing up and removing any relevant sd card.

 

Also hooking upto a computer and removing files that way.

 

For example i use a MBA so use Android Transfer.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Antoniak123
Student
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Hi @ BandofBrothers
I'm trying to avoid a factory reset but think it may come to this. yes I've been in my files selection and can't find anything. it's so strange 😕
not heard of MBA but will look in to it....thanks
showing 195gb in audio, my files it showing 0 items in everything other than WhatsApp which has 18.91mb. think I might take it in to the shop as a last resort before factory reset. 😒

Screenshot_20201205-234451_My Files.jpg

Screenshot_20201206-074403_My Files.jpg

Screenshot_20201206-074409_My Files.jpg

Screenshot_20201206-074352_My Files.jpg

BandOfBrothers
Samsung Members Star ★★
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No worries @Antoniak123 

 

MBA is MacBook Air.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "