I had 2 of them same problems, i emails the ceo and his partners, i have drs for my son and my self calling and the phone drops calls, camera , and wifi and battery drains with in 1 hr
We have tried everything with both phones. They both were brand new. The 2nd phone was a worse. Once you update no matter what you do even factory reset will NOT undo the updates. Updates delete the old system and imprints a new one so resetting will not work. As i have been told by at least 15 different employees at Samsung techs and tmobile reps. I was given a choice of what phone i wanted instead of the note 20 ultra which i paid in full 4 months ago. I got the S21 ultra and believe me this phones camera and system are way above the note 20 ultra. Its faster, pix are more crisp, calls are perfect and my wifi connects,. The antenna is fine as well. Where as the notes antenna is haveing problems now , again all my info was from Samsung techs and tmobile tech. What they told me was right on the spot. So my advice , you have 1 year warranty, get a warranty exchange asap. Do NOT upgrade u will than pay out of pocket,, i did not pay anything because i did not break the phone at all they did with the updates and faulty systems. If its over a year you might have to just up grade than. Check asap. Once you get a warranty exchange it will be fore the same exact phone, (i had no choice) after 2 weeks the 2nd phone n updates were again *****. So once again i emailed and was called by tmobile and was given the choice of phone i wanted of equal value or less... what i was told the first time was my note 20 ultra i bought 4 minths ago for 1300 was now worth 345 , how was that even possible my phone is on perfect condition. But thats what they do. So again check warranty, the notes are all having issues. There's no fix. Samsung gives 3 updates before u have to pay for the 4th. Be careful. Hope this helps you.
